1. Check the troubleshooting steps provided within RECentral 4 for error messages. If these steps do not resolve the issue, proceed as follows:

2. Uninstall the capture device:

Open Device Manager. Navigate to "Sound, video and game controllers." Right-click on the capture device and select "Uninstall device."

On the pop-up window, click on "Uninstall": 

3.  Reconnect the capture device:

This will prompt your system to re-detect the device. Once detection is complete, the capture device should reappear in Device Manager under "Sound, video and game controllers."

4.  Relaunch RECentral 4 and verify if error code 0x82EB69EB is resolved.

 Updated in June, 2024