AVerMedia Privacy Policy
AVerMedia Technologies, Inc., along with our affiliates and subsidiaries, (collectively, “AVerMedia”, “us”, “our” or “we”) knows how important privacy is to our customers.
AVerMedia will make every effort to protect your data security, including technical security, internal control procedures, and physical data protection measures. This will help you understand the methods used for handling your personal data and inform you about your rights to access, rectify, transfer, restrict processing, and delete your personal data. We will also inform you of the choices available to you regarding the collection and use of your personal data.
This Privacy Policy is provided and maintained by AVerMedia to offer relevant information to users who visit this website or use AVerMedia's products. By downloading any materials from this website, using the services of this website, or utilizing AVerMedia products and accepting to this Privacy Policy during installation, you are deemed to have agreed to the terms.
What We Collect and How We Collect It
This Privacy Policy applies to any AVerMedia devices, websites, or applications that reference or link to this policy. Regardless of how you access our services, whether through our website or via any device, this Privacy Policy applies.
If you have provided your personal data to us, we will not disclose this data publicly without your consent, as required by law. Any information you provide will primarily be used by us for service analysis, warranty services, or the sending of giveaways. We will retain your data and keep a backup in our website’s database. Without your consent, we will not disclose the data stored in our database to any other individual or company.
- Information You Directly Provide to AVerMedia
When you seek customer support services from us (such as product repairs) or register as a member for access to our services, we may ask you to provide personal data such as your name, address, and contact phone number. You can refuse to provide this information or request its deletion at any time after providing it. However, refusal or deletion may result in some services being unavailable. Besides the aforementioned information, we may also request additional details such as the identification of your product (e.g., product serial number). When you contact AVerMedia through various means, such as calling us, using online customer service, filling out a contact form on AVerMedia's website, or sending an email to us, we may record our conversations with you or keep records of our dialogues and email exchanges.
- Anonymous Information Collected by AVerMedia When You Use Our Products
We may collect anonymous information through our products, including device errors, system activity, hardware settings, relevant dates or times, and the language settings you choose when using the product. If you wish to opt out of sharing your usage data anonymously, please deselect the "User Experience Improvement Program" option on the settings page after installing the software. In addition to anonymous information, we will also collect device information, such as your hardware model, operating system version, and unique device identifiers.
- Cookies Stored When You Browse AVerMedia's Website
1. Cookies are text files with small pieces of data stored on your computer, TV, mobile phone, or other devices. When you visit the AVerMedia website, the website places cookies on your device to recognize you across different websites, services, devices, and/or browsing sessions.
2. AVerMedia and specific third parties providing content, advertisements, or other functionalities related to our services may use cookies and similar technologies within specific areas of our services. These technologies collect information about how you use our website, helping us identify which parts of our website are most appealing or remembering your preferences for your next visit to enhance your user experience.
3. When you access our services using a web browser, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so please check the browser's "Help" menu to learn how to change your cookie preferences. Operating systems of devices may include additional controls for cookies. By accessing and using our services, you consent to the storage of cookies, other local storage technologies, identifiers, and other information on your device.
- Other personal data not covered in this Privacy Policy will only be collected with your consent.
Information Sharing
- With Your Prior Consent
We will only provide your personal data to other institutions, organizations, or companies with your consent. Certain content or features on our services may involve sharing your personal data with service providers or partners acting on behalf of AVerMedia. These third parties may collect or receive specific information related to your use of the service with your consent, which may include your personal data, and may merge it with information collected from different websites and online services. If you choose not to provide such information, you may not be able to participate in specific activities that require it.
In addition to personal data, we may also share anonymous information that cannot identify individuals, such as with partners (such as Google Analytics), with your prior consent. We ensure that such information does not include names, email addresses, or any similar personally identifiable information.
- For Legal Reasons
Accessing, using, retaining, or disclosing personal data may be necessary and reasonable to achieve the following purposes:
1. Compliance with applicable laws, regulations, legal processes, or government order for enforcement.
2. Cooperation with government investigations into potential violations.
3. Detecting, preventing, or otherwise addressing fraud, security, or technical issues.
4. Protecting our rights, property, or safety, or the rights, property, or safety of users or the public, as required or permitted by law.
How AVerMedia Will Use Your Personal Data
1. For the improvement and enhancement of AVerMedia products and services, regarding the evaluation and analysis of our market, customers, products, and services (including asking for your opinions on our products and services and conducting customer surveys).
2. To understand how customers use our services, allowing us to improve the services and develop new products and services, as well as to develop and evaluate new AVerMedia products, services, and features.
3. To provide you with delivery services for the products and services you purchase from AVerMedia (including proof of purchase and invoices), software upgrades for products, and notifications about product and service updates.
4. To conduct free draws, prize contests, or promotional activities, where permitted by law.
5. When you contact us about issues with products and services, we will keep records of your communications so our customer service team can assist in resolving your problems. We will also use your email address to inform you about matters related to products and services, such as upcoming new products or changes and improvements to service offerings.
6. To send you important notices related to your rights, such as changes to the terms and policies applicable to AVerMedia products and services.
7. Based on your past activities on our services, to provide you with customized content and personalized services. This includes delivering marketing and advertising content tailored to your personal preferences via third-party advertising cookies and recommending services that suit you based on your previous usage patterns of AVerMedia products and services.
8. When using information for other purposes not specified in this Privacy Policy, we will first ask for your consent.
Accessing and Updating Your Personal Data
If you think the personal data, you entered when registering is incorrect, you can update it directly through our services. However, some information that we need to keep for legitimate business or legal reasons cannot be changed this way.
We strive to give you access to your personal data through our customer service team. However, we might deny requests that are overly repetitive, require excessive technical effort (like developing new systems or fundamentally changing existing practices), compromise other users' privacy, or are extremely impractical (for instance, retrieving data stored on backup systems).
How Long We Keep Your Personal Data
1. We keep your personal data for as long as necessary to fulfill the purposes described in this policy, unless we need to keep it longer due to the following legal or other reasons:
(1) We'll retain your personal data for a reasonable period to manage our relationship with you.
(2) We'll keep your personal data for the period required by tax laws or other legal regulations.
(3) We'll retain your data as needed to comply with government or legal investigations or requests.
2. If you initially consented to AVerMedia collecting your personal data but later decide to withdraw that consent, we will stop collecting your personal data from the time you withdraw your consent.
Your Right to Delete Personal Data
You have the right to request the deletion of any personal data we’ve collected about you, whether it’s through our services or from third parties. When you ask us to delete your information, we follow a deletion process to securely and completely remove it from AVerMedia's products or services. Alternatively, we may keep it in an anonymized form.
We take great care to protect your personal data from accidental or malicious deletion. As a result, when you delete certain information, it may remain in our active and backup systems for a while before it is fully erased.
To ensure that your request is carried out, we might need you to verify your identity, such as by providing your email address or other relevant information.
Cross-border Transfer
You understand and agree that when you use AVerMedia products or services, or provide us with your personal data, you consent to the cross-border collection, transmission, storage, and processing of your personal data among our affiliates and service providers located in different countries, provided it complies with this Privacy Policy.
Third Party Links and Services
AVerMedia products and services may provide links to other websites or utilize services provided by third parties ("Third Parties"). Since these third-party websites are not controlled by us, this Privacy Policy does not apply to them. If consumers use the provided links to browse third-party websites, the operators of these websites may collect personal data from consumers. We strive to ensure that all linked third-party websites have measures in place to protect consumer personal data, but we do not bear any responsibility for these third-party products or services.
Additionally, we may require you to register third-party accounts (such as YouTube, Google, and/or Facebook accounts). Our responsibility lies in ensuring that when you use our services or devices, we make every effort to ensure they are correct and up to date, although we still rely on information provided by third parties. When you log out or turn off AVerMedia products, all personal data you authorized will be removed. Therefore, each time you use the product, you must re-authorize us to use your personal data. We are not responsible for any loss, direct or indirect damage, or your personal experience due to complete reliance on this product or service.
- Related YouTube Functions, please reference YouTube
Terms of Service page at:https://www.youtube.com/t/terms
Please note that AVerMedia uses YouTube API Services, by using
our services, users are agreeing to be bound by the YouTube Terms of Service.
- Related Google privacy policy, please reference Google Privacy & Terms page at:
https://policies.google.com/privacy
To revoke the access to your data, please reference Google security setting page at:
https://security.google.com/settings/security/permissions
- Related Facebook privacy policy, please reference Facebook Privacy Principal page at:
https://www.facebook.com/about/basics/privacy-principles
To revoke the access to your data, please reference Facebook security setting page at:
https://www.facebook.com/about/basics#youreincharge
Children’s Personal Data
AVerMedia will not knowingly collect online contact information from children or adolescents (as defined by local laws). If we become aware that we have personal data of a child or adolescent, we will delete such information from our systems. Children or adolescents may only use our online sales transaction services with the consent and payment by parents or guardians, or within the permissible scope of applicable law. If you are a child or adolescent, you must obtain permission from your parents or guardians to complete specific transactions on this website.
Security Measures
We employ appropriate technical and organizational information security measures, including internal reviews of data collection, storage, processing, and physical security measures, to prevent unauthorized access, alteration, disclosure, or destruction of your personal data, and to protect our systems storing your personal data from intrusion. We also use secure networks when transferring data with our affiliates located in various countries. Your personal data is protected both online and offline when you provide it to us. However, we cannot guarantee absolute security across the entire internet.
When this Privacy Policy applies
We conduct regular reviews to ensure the legality of our Privacy Policy and strictly adhere to data protection laws and relevant regulations. If you have any privacy concerns or disputes, you may submit a written complaint to our customer service team. Upon receiving your formal written complaint, our customer service team will promptly contact you to address any follow-up matters.
Privacy Policy Applicability
This policy applies to the worldwide websites of AVerMedia Technologies, Inc., including various language versions hosted under it.
Privacy Policy Changes
We reserve the right to modify the terms of this agreement to align with our policy requirements. We are not obligated to notify you proactively of these changes, so we recommend that you regularly review this policy. By continuing to use AVerMedia products or services after any modifications to this policy, you agree to be bound by the updated terms.
Contact Us
If you have any inquiries, questions, comments or complaints about the Privacy Policy, please feel free to contact us.
AVerMedia Technologies, Inc.
No. 135, Jian 1st Rd., Zhonghe Dist., New Taipei City 23585, Taiwan
Tel: +886-2-2226-3630
Fax: +886-2-3234-4842
Email: technicalsupport@avermedia.com