Why does my AVerMedia capture card show HDCP error when connected to XBox One?

You may have played a Blu-ray or opened some application (Netflix, Hulu) that is triggering HDCP protection on the XBox One. HDCP failed Xbox One error can prevent you from recording gameplay.

Please refer to the suggestions below to resolve this issue.

Solution 1 – Restart the console
Try restarting the console. This will clear temporary files and fix this and many other issues. To restart your Xbox One, do the following:

1. Press the Xbox button on the controller to open the guide.
2. Select Settings.
3. Select Restart Console.
4. Select Yes to confirm.

You can also restart the console by holding down the power button for 10 seconds. After the console turns off, wait a few seconds, then press the power button again to turn it on. After the console restarts, the temporary files will be deleted and the error should be resolved.

Solution 2 – Turn on Energy Saver Mode
If restarting your XBox One doesn't fix the problem, follow these steps:

1. Press the menu button on your controller and go to settings.
2. Select Power and Startup.
3. Go to the Power Options section, select Power Mode, and press the A button on your controller.
4. Select Energy Saving.

After enabling this option, shut down your Xbox, then restart it. The problem with HDCP should be completely resolved.