AVerMedia
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Account
  • Search
  • Contact Sales
Mobile nav
SUPPORT
  • Downloads & FAQ
  • Technical Support
  • Warranty & RMA Services
  • Where to Buy
  • Certification
    • Barco
    • Chromebook
    • Zoom

Troubleshooting –Check of ways that my device whether out of order


Software verification
1. Have you updated your windows operation system recently? If so, what's your operating system?
2. What's the operation application you are using? RECentral or OBS?
3. Have you tried to update the new driver?
3-1) OBS: https://drive.google.com/open?id=1BV4b_3GtoS147bM3VZ3FUs69ArIj7No_
 
3-2) RECentral
Win10
http://storage.avermedia.com/web_release_www/CV710/CV710_Win10Logo_Drv_x64_V3.0.64.118_Install.zip
Win7 & Win8
http://storage.avermedia.com/web_release_www/CV710/CV710_1.0.x.87.zip
 
Hardware verification
1. Please using another computer check if it happens the same problem? If so, maybe the device cable went out of order.
2. Here is the Retail/online Store website for global to your reference, you could call them whether can sell the cable. 
(We strongly recommend original cable to use your device.)
https://www.avermedia.com/us/support/stockist

  • About Us
    • About AVerMedia
    • Contact Us
    • 投資人關係
    • Corporate Social Responsibility
    • Recruiting
  • Media
    • Press
    • Media Reviews
    • Videos
    • Awards
  • Support
    • Downloads & FAQ
    • Technical Support
    • Warranty & RMA Services
    • Where to Buy
    • EOL
  • Other
    • Workspace
    • Store
    • Store
    • Business Inquiry
    • Blog
    • TAA Compliance
    • Our Partner
    • NDAA Compliance
fb
linkedin
twitter
youtube
reddit
Copyright © AVerMedia.
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Language