ER130,ER310 Troubleshooting

Problem
● Error message "Error message "no HDMI signal "
● I didn't receive any HDMI signal. 

Solution 

1. Please confirm your input source installation whether has wrong,
  -Record TV Channel (STBBOX ->HDMI IN-> ER130/310  ->HDMI OUT->TV/ monitor)
  -Record GAME (game console ->HDMI IN->ER130/310 ->HDMI OUT->TV / monitor )

2. We would recommend a steady 10 MB/s writing speed storage device
3. NTFS format in MBR partition table is required
4. USB hubs, card readers, FAT format, NAS or HDDs over 2 TB capacity are not supported.
5. Please check your input source whether has HDCP protected signals,
    all Avermedia devices do not support viewing/recording/streaming of HDCP protected signals


How to format HDD driver?
1. When the ER310 detects abysmal write performance from the storage device, we recommended that use an NTFS-formatted hard drive.
    URL reference: http://www.ntfs.com/quest22.htm
 
2. The formatting process of HDD drive installation
     HDD Driver installation on EZ130,310-> Remote control MENU→Setting→Disk Management→Disk Information→OK→F1 Format
 
4. Check your input source is close HDCP function
    EzRecorder 130/310 does not support viewing/recording/streaming of HDCP protected signals


※Waht's the HDCP, please refers to the Wikipedia below.
https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection
 
If a problem has no solution after you check all steps, please take an error video or screenshot your error steps to us for checking. thank you.

2019082201_EzRecorder-Troubleshooting