Firwmare upgrade fail

Problem,
●The version is shown on "0"

AVerMedia provides user upgrade the firmware for improved application and device compatibility.
 
IMPORTANT:  To prevent upgrade failures, the following items must be checked before proceeding with the upgrade process.
1. Check if your device is connected and use a wired computer for stable connectivity.
2. Download the correct firmware and version for your device.
If the problem is not solved after upgrading, we suggest you have to go to your original retail store and ask for repair the device.