AVerMedia
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Account
  • Search
  • Contact Sales
Mobile nav
SUPPORT
  • Downloads & FAQ
  • Technical Support
  • Warranty & RMA Services
  • Where to Buy
  • Certification
    • Barco
    • Chromebook
    • Zoom

How come once I opened RECentral, there’s only sound but no video, and restarting computer or RECentral doesn’t seem to work?


This may be due to your CPU being set to power saving mode.
Please turn off CPU power saving (C-State) setting(s) in your BIOS.
Procedures for different systems may vary.
System used: GIGABYTE Z170X-DESIGNARE/GIGABYTE GA-Z170X-Gaming 5 /GIGABYTE GA-Z170X-Gaming 7
Steps: Reboot your PC and hold Delete (DEL) key to enter BIOS.
Go to M.I.T. > Advanced Frequency Settings > Advanced CPU Core Settings
GC570 FAQ
GC570 FAQ
GC570 FAQ
> C3 State Support > Disabled
> C6/C7 State Support > Disabled
> C8 State Support > Disabled
GC570 FAQ
> Save and Exit Setup

Helpful
Unhelpful

  • About Us
    • About AVerMedia
    • Contact Us
    • 投資人關係
    • Corporate Social Responsibility
    • Recruiting
  • Media
    • Press
    • Media Reviews
    • Videos
    • Awards
  • Support
    • Downloads & FAQ
    • Technical Support
    • Warranty & RMA Services
    • Where to Buy
    • EOL
  • Other
    • Workspace
    • Store
    • Store
    • Business Inquiry
    • Blog
    • TAA Compliance
    • Our Partner
    • NDAA Compliance
fb
linkedin
twitter
youtube
reddit
Copyright © AVerMedia.
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Language