My Hot Button (C985Q) stops responding

For tackling the C985Q's non-response related issues, please kindly commence with checking the device's status first:

1. Please go to the Device Manager and see if the c985Q was installed properly.

This is the ID of the Hot Button (C985Q), and it means your C985Q is on its position.

2.Please go check if the AVerHIDCtrl.dll file is in position. The route is: C:Program Files (x86)Common FilesAVerMediaAVerMedia RECentraldll

3. And you can check the Task manager, you'll see this picture:

So far, we can make sure that C985Q is running normally (the AVeRECentral service)

If the AVerHIDCtrl.dll file is missed, please conduct the following steps:

1. Conduct clean-uninstall

2. Make sure you've already removed:

a. program filesAVerMedia RECentral

b. program filescommon fileAVerMedia

Then, re-install the application again, and go check the if the AVerHIDCtrl.dll file works properly.