When I have the camera on, I am getting continual flickering or video flashes or doesn’t show on my preview screen. What to do?
This might be due to lighting inconsistencies in your room. You can use our CamEngine and select Anti Flicker response rate to either 50Hz or 60Hz as below picture (Notes: it depends on your region and your LED light):
If it doesn’t show on my preview screen:
Please ensure to connect your webcam on the USB ports built-in on your desktop or laptop. If you are using the Mac, please use USB-C Digital AV Multiport Adapter or the Type-C to USB port adapter made by Apple. Please see below the set-up illustration:
2019 MacBook Pro
If you are using other adapters, USB to Type-C connector or docking station which may cause insufficient bandwidth. On the other hand, we might also recommend you disconnect some of the USB devices temporarily which may occupy the USB bandwidth.
Mar 2021, revised 2022