Why my PC cannot detect Live Gamer Ultra (GC553)

System Requirment:

Please ensure your PC system meet our minimum requirement:
• Interface:USB 3.1 (Gen 1) Type C
GC553 does not support  USB 2.0 USB 3.1 Gen 2,  port We strongly recommended to use Intel chipset USB3.0 Gen2 or USB3.1 Gen1.
GC553 does not support Windows 7, Windows 8.1

• Mac System requirement: Operating system:  MacOS High Sierra 10.13
• It requires for you to check more information in detail: (GC553 Specification)
Notes:  GC553 does not support MAC M1/M2 system for 2K/4K Video Capture. ( 1080p60 does support)

OS status

Windows: Please head into: computer management> device management >sound, video, and game controller


 
If any yellow signal right behind, please right-click the mouse and let us know the error code number and contact us: Support | Technical | AVerMedia. 


macOS: Please head into: Mac>System report>Hardware>USB>USB Device Tree



If any other questions, please contact us: Support | Technical | AVerMedia.