AVerMedia Privacy Policy

AVerMedia Technologies, Inc., along with our affiliates and subsidiaries, (collectively, “AVerMedia”, “us”, “our” or “we”) knows how important privacy is to our customers.

This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal data, and the choices available regarding the collection and use of your personal data.

We may need to collect certain items of personal data from you and use it for specific purposes. Please note that, generally, we will only collect certain items of your personal data for particular purposes based on the AVerMedia products and services you actually use.

We also explain the choices available to you regarding our use of the information, the steps we take to safeguard the information and how you may contact us if you have any questions about our privacy practices.

When you use AVerMedia products and services, you do not have to provide your personal data requested by us. However, if you choose not to provide your personal data to AVerMedia, we may not be able to provide the corresponding AVerMedia products and services or respond to your inquires.

What We Collect and How We Collect It

We strive to collect only the personal data that we need. The personal data AVerMedia collects depends on how you interact with AVerMedia. “Personal data” means any data which could directly or indirectly identify you. AVerMedia may collect the following personal data based on your prior consent:

• When you purchase a AVerMedia product, you may provide us with personal data such as:

1. Your true, accurate, current and complete registration data, including your e-mail address, country/region and date of birth;
2. payment card information (including name, card number, expiration date and security code);
3. username and password for participating third-party devices, apps, features or services.

• Information we collect automatically

1. Device Information

We may collect device-specific information, such as your crashes, system activity, hardware settings, the date and time of your request. When you use our services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, and other sensors that may, for example, provide us with information on nearby devices, WiFi access points and cell towers.

2. Your use of the Services

Your use of the Services, including clickstream data, your interactions with the Services (such as the web pages you visit, search terms, and the apps and features you use), the pages that led or referred you to the Services, dates and times of use of the Services when you contact AVerMedia.

3. Cookies

Like many websites today, we may employ a standard technology called cookies to collect information about how you use our website in order to provide you with a better experience by measuring which areas of our website are of the greatest interest to you or to remember you when you return to visit us. We have no desire or intention to infringe on your privacy while you visit our website. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You can choose to set your browser to notify you when you receive a cookie, giving you the choice of rejecting or accepting the cookie. Cookies may also be used by third party ad-serving companies when they place ads on our website, and these cookies help control which ads are shown. These ad-serving companies may use cookies to collect non-personally identifiable information from you. Advertisers use this information to target the ads and measure their impact.

4. Internet Protocol (IP) Addresses

For each visitor accessing or using our Service or browsing our website, our web server automatically recognizes and stores the visitor's IP address (the internet protocol address of the visitor's computer) to determine which areas of our website are being visited and how long each visitor spends there.

5. Log Files

We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites. This information helps us understand visitors' traffic patterns through our Service and website so that we can enhance the overall usability of our website. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers.

• We may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

Furthermore, we may also require you to sign up through your third party account (e.g. YouTube, Google, and/or Facebook account). With respect to our responsibility for your use of the service or product with your third party account, when you’re using the service or product, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. All data you authorize will be deleted when you log out/ turn off AVerMedia product. Therefore, we will need you to re-authorize us to access your third party account every time you log in. We accept no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the service or product.
 

• Related YouTube Functions, please reference YouTube Terms of Service page at:

https://www.youtube.com/t/terms

• Related Google privacy policy, please reference Google Privacy & Terms page at:

https://policies.google.com/privacy

To revoke the access to your data, please reference Google security setting page at:

https://security.google.com/settings/security/permissions

• Related Facebook privacy policy, please reference Facebook Privacy Principal page at:

https://www.facebook.com/about/basics/privacy-principles

To revoke the access to your data, please reference Facebook security setting page at:

https://www.facebook.com/about/basics#youreincharge

• Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
  1. edit your personal data that you filed when registering our products.
  2. choose whether you agree to allow our products to collect user information, device data, or location information.

We do not collect or use the personal data which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance or without obtaining your express consent.

Information share

We do not share personal data with companies, organizations and individuals outside unless one of the following circumstances applies:

• With your consent in advance

We will share personal data with companies, organizations or individuals outside when we have your consent to do so. We require optin consent for the sharing of any sensitive personal data.

Except of these personal data, we may provide other information which cannot identify an individual to our trusted businesses to process it for us (e.g. Google Analytics), if we get your consent in advance.

We guarantee such information will not contain personal name, email address, or any information that allows to identify an individual, also not contain the serial number, machine codes information that can identify a single device.

• For legal reasons

We will share personal data with companies, organizations or individuals outside if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

1. Meet any applicable law, regulation, legal process or enforceable governmental request.
2. Enforce applicable Terms of Service, including investigation of potential violations.
3. Detect, prevent, or otherwise address fraud, security or technical issues.
4. Protect against harm to the rights, property or safety of Google, our users or the public as required or permitted by law.

What We Do with personal data

We may use the personal data we obtain to:

1. provide and enhance our Services, such as registering you or your device for a Service, identifying and authenticating you so you may use and interact with third-party services, and improving and customizing your experience within the Services.
2. operate, evaluate and improve our business, including developing new products and services, managing our communications, analyzing our Services and customer base, conducting market research, aggregating and anonymizing data, performing data analytics, and undertaking accounting, auditing and other internal functions.
3. provide delivery services (for example, delivering your purchased products) and order status updates, as well as to issue invoices.
4. verify your identity, deliver event or campaign entries and rewards, contact you for event or campaign-related matters, provide cashback allowance, declare tax and provide shuttle services and cover you with insurance (if necessary) when you enter our events or contests.
5. help us solve any issues you might be facing when you contact us with the problem of our products or services. We may use your email address to inform you about our services, such as letting you know about the product or upcoming changes or improvements.
6. send you important notifications and updates, such as software updates, security and technical notices and communications about changes to our terms, conditions and policies. Because of the importance of such notifications and updates, you may not opt out of receiving them.
7. provide you with personalized marketing services, for example, using third party cookies to offer marketing communications and advertising that we believe may be of interest of you, or recommendation about services you may be interested in based on your use of AVerMedia products and services.
8. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Accessing and updating your personal data information

• If your personal data is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that data for legitimate business or legal purposes.
• We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning data residing on backup systems).

Retention of your personal data

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted by law or required to fulfill other necessary purposes. For example, for customer relationship management purpose, we may retain your personal data within adequate and reasonable period; to comply with tax law or other laws and regulations, we may retain your personal data within the period requested by such laws and regulations; and to follow requests from governments or judiciary for purposes such as investigation or lawsuit, we may retain your personal data for longer retention period. Moreover, if you wish to withdraw your previous consent to collect your personal data from AVerMedia, we will stop collecting your personal data by your request and will only retain your personal data collected before such request for withdrawal.

Cross-border processing of your personal data

You understand and consent that when you agree to provide your personal data to AVerMedia, your personal data may be transferred, stored, used or processed by AVerMedia and any of its affiliated entities or service providers that may be located in a different country to you. All said transfer, storage, usage or process of your personal data, shall be subject to the Privacy Policy and applicable laws on privacy protection and personal data security.

Third-party links in AVerMedia products and services

AVerMedia products and services may contain links to third-party websites. Please be aware that AVerMedia is not responsible for the security, the privacy practices and the materials of those third-party websites. We encourage you to be aware of when you leave our websites, and to read the privacy statements of those third-party websites carefully. This Privacy Policy applies to AVerMedia products and services only.

Children's Guidelines

AVerMedia will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal data about a child or minor, we will delete it from our systems. AVerMedia encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.

Security

We take precautions to protect your personal data against unauthorized access, alteration, disclosure or destruction. We conduct internal reviews of our data collection, storage and processing practices and technical and organizational security measures, as well as physical security measures to guard against unauthorized access to systems where we store your personal data.

Transmission of personal data between different locations of AVerMedia and its affiliated entities is performed through our secured wide area network. When you submit your personal data to us, your personal data is protected both online and offline. However, AVerMedia cannot guarantee perfect security on the internet.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services, websites and products offered by us, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Policy Governing Use

This Privacy Policy shall be written in various languages. The terms of this Privacy Policy will govern the use and any information collected while it is in place.

Changes to Privacy Policy

AVerMedia reserves the right to change this Privacy Policy at any time and we therefore encourage you to check our website from time to time for update. Changes to this Privacy Policy are effective at the time they are posted to our website. By accessing or using our products and services after the Privacy Policy has been updated, AVerMedia will deem that you consent to the Privacy Policy, including any updates.

Contacting Us

If you have any inquiries, questions, comments or complaints about the Privacy Policy, please feel free to contact us.

AVerMedia Technologies, Inc.

No. 135, Jian 1st Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-2226-3630

Fax: +886-2-3234-4842

Email: technicalsupport@avermedia.com