This may be due to your CPU being set to power saving mode.
Please turn off CPU power saving (C-State) setting(s) in your BIOS.
Procedures for different systems may vary.
System used: GIGABYTE Z170X-DESIGNARE/GIGABYTE GA-Z170X-Gaming 5 /GIGABYTE GA-Z170X-Gaming 7
Steps: Reboot your PC and hold Delete (DEL) key to enter BIOS.
Go to M.I.T. > Advanced Frequency Settings > Advanced CPU Core Settings



> C3 State Support > Disabled
> C6/C7 State Support > Disabled
> C8 State Support > Disabled

> Save and Exit Setup

RECentral 4 shows “Device Occupied” error message

 

STEP 1:

If you have already updated your system to Windows 10 [1803]

This error is resulted by the new update that controls the way of applications connecting your webcams and video capture devices.

Please refer to following steps to resolve the situation:

 

In Windows Search type “Privacy Settings” then click “Enter”

 

 

1. At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on

“Allow apps to access your camera”

 

2. At Privacy Settings/ App Permissions/ Microphone find the toggle and make sure to set it on

“Allow apps to access your microphone”

 

STEP 2:

Make sure that your UAC (USB Audio Class) device (for example: GC510, GC513, GC570, BU110) is enabled* at Windows Volume panel under Recording devices.

*Note: if you plug microphone to your system that will be the default device, but UAC device still has to be enabled.

 

STEP 3:

If your device is USB interface (for example: GC510, GC513, BU110) try to remove it from the connected USB port then plug it back.

 

STEP 4:

Reinstall driver for the UAC device: remove the UAC device manually from Device Manager by right click on its name then select “Uninstall device”,

 

 

then at Device Manager/Action panel select “Scan for hardware changes”

 

STEP 5:

Go into Windows Task Manager and at Services “Stop” RECentral service

 

then restart it by clicking “Start” it.

 

STEP 6:

If you set graphic card codec in RECentral 4 settings, make sure to update your standalone graphic card driver to its latest version.

 

If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below:

 

1. Open “Settings” => “Sound” and enter the “Sound control panel”

 

2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply.

 

After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear. Please select the device usage mode field to enable, and then click Apply.

 

3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.

 

4. Then set the stereo mix volume level to the appropriate level.

 

5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.

 

6. Finally, set the playback device to the "analog speaker" output, and that's it!

 

The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.

This error is received when you're about to capture from your PC (either Current or Other PC setup) and your AMD GPU is set to HDCP on mode. In order to fix the situation please enter AMD Radeon utility Display settings and make sure to disable HDCP as shown on below screenshot.

please follow below steps

(1) Start OBS Studio→Source”+” Video Capture Device

 

(2)Device→AVerMedia LGHD Stream Engine – 1

Audio Output Mode - > capture audio only

 

(3) Source”+” Audio Input Capture

 

(4)Device→Digital Audio Interface (3-AVerMedia Live Gamer HD2)→OK

 

(5)Advanced Audio Properties

 

(6) both Audio input capture & video capture→Monitor and Output→Monitor and Output

To capture your iPhone/iPad screen, go to setting page in RECentral 3 > Capture Device (LGHD2) > General > HDCP Detection, and select Off.

1. Probably, your input source has content protection (HDCP). LGHD2 doesn’t support to view or record this kind of content. (Warning: Do not use HDMI splitter to capture it, because it’s illegal.)

2. Another case, LGHD2 may not support current resolution of your input source. Please modify the resolution setting from your input source to meet the LGHD2 specification.

LGHD2 is a USB Audio Class (UAC) device that requires to be enabled to function properly. Make sure to have it enabled in Volume Panel/Recording devices.

Please check whether do you run any antivirus application (for example Avast) on your PC that might block RECentral 3 from running properly.

*Recommended actions:
1. Make sure to exempt RECentral 3 from checked applications in your antivirus software settings
2. Temporarily disable/turn off antivirus application
3. If still doesn’t work you may try to remove/uninstall antivirus application

It’s possible that you played Blu-Ray disc or opened some applications (Netflix, Hulu) that activated HDCP protection on your XBox One. HDCP has failed Xbox One error can prevent you from recording your gameplay sessions.

Please refer to following suggestions to resolve the situation.

Solution 1 – Restart your console
Try to restart your console. This will clear temporary files and fix this and many other problems. To restart your Xbox One, do the following:

　1. Press the Xbox button on your controller to open the guide.
　2. Select Settings.
　3. Select Restart console.
　4. Select Yes to confirm.

You can also restart your console by holding the power button for 10 seconds. After your console turns off, wait for a few seconds and press the power button again to turn it on. After your console restarts, the temporary files will be removed and the error should be resolved.

Solution 2 – Turn on Energy-saving mode
In case restarting your XBox One didn’t help to solve the issue please follow steps below:

　1. Press the Menu button on your controller and go to Settings.
　2. Select Power & startup.
　3. Go to Power Options section, select Power mode and press the A button on the controller.
　4. Select Energy-saving.


After enabling this option, turn off your Xbox off then restart it. The issue with HDCP should be resolved completely.

The XBOX One S supports resolution output at 4K (3840x2160) and has setting for HDR color. If you want to record game footage of XBOX One S with your AVerMedia capture card make sure to lower resolution to supported 1080p and turn off/disable HDR function.

Yes, AVerMedia capture cards can capture game footage from PS4 PRO under following circumstances:
Set PS4 PRO output to 1080p resolution and turn off HDR color output.

In case you connect 4K TV to AVerMedia capture card’s HDMI output port please make sure to disable HDMI UHD color options in your TV’s settings.

When connecting an Android smartphone / tablet, the outputs from HDMI are subjected to HDCP
Therefore, you will not be able to receive video (in RECentral) and record.

Please follow steps below:
*Customers who would like to learn more details about the software setup please refer to RECentral User Manual

Step 1 hardware installation
1. Turn off your computer, unplug the power cable and all other cables connected to the back. Open the PC case so you can access the insides. Lay the case on your table or workbench, with the connectors on the back closest to the work surface. This will ensure that when you remove the side panel, you will have access to the motherboard. Remove the metal bay cover of the PCI-E slot.
2. Ground yourself then insert LGHD 2 on the PCI-Ex1 slot of the motherboard.
3. Press the card firmly straight down into the slot. Ensure that the card is level and seated fully on the PCI-E slot then fix the card to the bracket with screws.
4. Close up the computer. Put your computer's side panel back on and secure it. Set the computer back at the workstation and plug all of the cables back in.

Step 2 connect the source
1. Connect capture source -game console, video camera, iOS device, graphic card- confirm video/audio inputs.
2. Connect LGHD 2 HDMI out to TV/monitor and check that video/audio pass-thru is working fine.

Step 3 software installation
Download and install latest version of RECentral 3 from official product page: HERE

Step 4 record/stream
Run official bundled software “RECentral 3” or other supported 3rd party applications: “XSplit”, “OBS Studio” to record or stream your content.

Live Gamer HD2 can record/stream game footage from HDMI game consoles such as Playstation 4*, Nintendo Switch, XBox One, XBox 360 and Wii U.

*If you’re connecting PS4 make sure to enter " Settings "→" System "→" Enable HDCP please uncheck the checkbox to turn off HDCP function.
Refer to following video: PS4 HDCP off tutorial

Note: You won’t be able to record copy-protected BluRay or DVD even if you disabled HDCP.
When HDCP is turned on the PS4 LGHD 2 will show blue/black screen in software preview or on pass-thru.

If you use 3rd party software “OBS Studio” or “XSplit” it’s possible to run more than one LGHD 2 on the same computer: capture or stream at the same time. You can capture/stream from game console and video camera simultaneously. However this highly depends on your PC’s performance. If your PC is not suitable for multi-card scenario the CPU can easily overload even up to 100%. From this reason we can’t guarantee that this scenario will work for everybody.

*Please refer to below specification table:

GC570 LGHD 2 multi-card scenario requirements
GC570 dual card	Basic requirements	CPU	Intel® Core™ i5-4440
		Motherboard	MSI® Z87-G45
		Graphic card	NVIDIA® GeForce™ GTX 650Ti
		Memory unit	8GB RAM
	Recommended specs	CPU	Intel® Core™ i7-4790
		Motherboard	MSI® Z97
		Graphic card	NVIDIA® GeForce™ GTX 960
		Memory unit	8GB RAM
GC570  3   cards	Basic requirements	CPU	Intel® Core™ i7-4790
		Motherboard	MSI® Z97
		Graphic card	NVIDIA® GeForce™ GTX 960
		Memory unit	8GB RAM
	Recommended specs	CPU	Intel® Core™ i7-6700
		Motherboard	MSI® Z170
		Graphic card	NVIDIA® GeForce™ GTX 960
		Memory unit	8GB RAM
※software application：OBS Studio Ver 18.0.1 or newer version recommended 　Download link：https://obsproject.com

Step 1:
Add the sources (video capture device)

Step 2:
Configure video/audio sources as detailed below:





I. Video source [video device]
1. Set the video source device “AVerMedia Live Gamer HD 2” (GC570) or select “AVerMedia LGHD Stream engine”.
Make sure to install the bundled software: “RECentral 3” that will install the “AVerMedia LGHD Stream engine” plugin.

Video device
HDMI video (GC570 HDMI IN)	AVerMedia Live Gamer HD 2
	AVerMedia LGHD Stream engine	→ Stream engine plugin

2. When selecting “AVerMedia Live Gamer HD 2” as a video capture device set [Custom] Resolution/FPS value.


3. Select [Video format]: MJPEG or YUY2

	Quality	Latency	CPU loading	Data amount
YUY2 (uncompressed video data)	High	Low	Light	Large
MJPEG (compressed video data)	Low	Medium	Heavy	Medium
Please note that setting two GC570 cards to capture uncompressed YUY2 format due to large amount of data processing on some motherboards may cause overloading on PCI-E bus bandwidth, from this reason recommend to set one GC570 to “MJPEG” and the other one to “YUY2” video format or set both of them to “MJPEG”.

Notice:
1. If [Resolution/fps type] and [Device default value] are not selected the [Video format] option won’t be available.

2. If you select “AVerMedia LGHD Stream engine” video source, MJPEG video format won’t be an option you can only select YUY2.


II. Audio source [audio device]
Check the “Use custom audio device” checkbox from the list of available audio devices. Make sure to install bundled software RECentral 3 this will install “AVerMedia LGHD Stream engine” plug-in on your computer. Through Stream engine configuration you can enhance the performance by matching video and audio settings.

Audio device
HDMI audio (from GC570 HDMI port)	AVerMedia Live Gamer HD 2
	AVerMedia Live Gamer HD audio stream engine	→ Stream engine
AUX audio (from GC570 Line-in port)	AVerMedia Live Gamer HD 2
	AVerMedia Live Gamer HD audio stream engine	→ Stream engine

Notice:
In case the video and audio sources don’t match each other, audio issues will be experienced.
1. If the video source is “AVerMedia Live Gamer HD Stream engine” make sure to select either “AVerMedia LGHD audio stream engine” (digital audio interface) or “AVerMedia LGHD audio stream engine” (line).
2. OBS Studio has feature to delay the sound from the source device (this improves on the off-sync issue)
-click the Setting (gear) icon next to the “Mixer”
-define value between 150~200ms to adjust audio synch


III. Encoder setting [hardware encoder]
You have option to set the encoder of CPU/GPU (graphic board) and other built-in hardware encoder (NVidia, AMD, QSV etc)
Using x264 (software encoder) you may attain better image quality but if your platform doesn’t meet the requirements CPU might easily overload (100%).
This will result video and audio distortion.

Yes. When you connect iOS devices to LGHD2 please make sure to turn off HDCP detection in RECentral 3 settings. However note that even with HDCP detection off you won’t be able to record copyright protected content.
HDCP detection is turned on by default in RECentral 3 software, when you connect iOS device preview window will show blue/black screen with no signal.
In order to connect iOS device you will need official Apple Digital AV adapter.

To turn off “HDCP detection” in RECentral 3:
1. Start RECentral 3 and click Setting (gear) icon in the upper left corner of the screen
2. Click on Live Gamer HD 2 (capture device) and find the setting panel on the right side
3. Select “turn off HDCP detection”

Note: when connecting iOS device make sure to not plug earphone jack on the Apple device, this will block the capture.

If your PC’s operating system is Windows 10 or 8.1 Live Gamer HD 2 will be detected in Device Manager and recording software without need of driver installation.
“AVerMedia LGHD Stream engine” plug-in will be available in supported 3rd party softwares (OBS Studio and XSplit) upon installation of RECentral 3. Since you can improve video/audio quality through stream engine we recommend to install RECentral 3.

LGHD 2 video & audio inputs			Device name
Device video	HDMI in	HDMI video	AVerMedia Live Gamer HD 2
			AVerMedia LGHD Stream engine	→ stream engine
Device audio	HDMI in	HDMI audio	Digital audio interface (AVerMedia Live Gamer HD 2)
			AVerMedia LGHD audio stream engine (digital audio interface)	→ stream engine
	3.5mm AUX in	AUX audio	Line (AVerMedia Live Gamer HD 2)
			AVerMedia LGHD audio stream engine (line)	→ stream engine

Please note that LGHD 2 can’t receive input from 3.5mm jack microphone headset, therefore make sure to connect your microphone directly to your PC.

No, this setup is not supported.

Although this connection is possible, but because of the output sound will be at high volume we’d recommend not to plug earphones/headset but use this port to connect speakers instead.

If you use other source-types like video cameras, multimedia players, professional video equipment make sure that the resolution value of the connected device corresponds to LGHD 2 supported resolutions otherwise you might easily encounter no signal error that translates to black or blue screen in software preview window and on pass-thru.

Please check following points:

The video output resolution is set correctly in connected source’s video output settings. If it’s not set correctly there is a chance that video won’t be displayed in software preview window and there won’t be signal on pass-thru either. Please check output resolution of your game console/camera once again.

In case the video can be received in RECentral 3 and other supported software but there is no video on pass thru: from Live Gamer HD 2 HDMI out to TV/monitor please try following steps:

• Make sure that “IN” and “OUT” connections on the Live Gamer HD 2 ports are not reversed.
• Replace the HDMI cable and try again. In case you’re using long HDMI cable (3~5 meters or longer) you may experience signal loss, video noise or off-sync issues.
• Remove the HDMI cable then connect it back firmly.
• Try a different source device.
• It’s possible that your TV/monitor doesn’t support the current resolution. Set the output resolution of the source device to 1080p or less (1080i or 720p) and try again.
• Remove the capture software (“RECentral 3”) and download/install its latest version.

Note:
It’s possible that due to specifications of connected device the video reception fails. Live Gamer HD 2 although supports video cameras, professional video equipment but not compatible with I/O resolutions. Make sure that the input resolution is within supported range.
If you use video converter/splitter made by 3rd party provider depending on Live Gamer HD 2 supported resolutions there might be no signal reception.

In general Live Gamer HD 2 has minimal around 0.06 seconds latency. However video latency might be up to other factors as well: mainly your PC’s configuration, graphic card and gaming monitor performance.

• When you install RECentral 3 [AVerMedia LGHD Stream engine] plugin will be installed on your PC, if you use 3rd party software like OBS Studio or XSplit you can enhance video performance.
• Depending “response time” specification of your monitor further delay might be experienced. We recommend to use LCD monitor with fast response time.

Through the bundled software [RECentral 3] you can adjust the brightness of the LED.
Step 1. Start "RECentral 3" and click [Setting] (gear icon) on the upper left corner of the screen.
Step 2. Click 【AVerMedia Live Gamer HD 2】 under “capture device”
The setting screen will be displayed on the right side.
Step 3. You can adjust the brightness of the LED light by selecting [General] (Off, 25%, 50%, 75%, 100%).

Please check following points

[on Windows 10]

Step 1:
From the Windows Start menu click on [Settings] → [Device] → [Connected devices] select [Device Manager]
Another option: press Windows key + X on your keyboard and from the list you see click on [Device Manager]



Step 2:
At [Device Manager] find “Imaging devices” and “Sound, video and game controllers” AVerMedia Live Gamer HD 2 should be displayed under both of them.



Note: after Windows 10-1709 update LGHD2 will be listed in Device Manager under “Cameras” instead of Imaging devices.


In case the Live Gamer HD 2 is not detected properly: there is an exclamation mark next to it or it’s shown under [Other devices] right click on the [AVerMedia Live Gamer HD 2] and select [Uninstall device] exit Windows and turn off your computer. Try to install the capture card on another free PCI-E slot on your motherboard, reboot the PC and check situation in Device Manager again.

Please check following steps

1. Go to Live Gamer HD 2 technical specification page on our website and confirm whether does your PC meet all system requirements.

2. Make sure that overall CPU usage doesn’t exceed 40% on your platform. If CPU exceeds 40% close other running applications.

3. If you’re running RECentral 3 try to disable SCENE mode, however note that if you’re recording from Current PC system sound won’t be available at Audio source options.

4. If you’re capturing 1080p60fps content or use live editing, PIP functions of RECentral 3 we recommend to set hardware encoder.
1) Click on the Mode Dial to switch to 【Capture / Stream mode】.
2) Click 【】 tab to select 「Custom」 then click 【Edit】 tab to open 【Recording Quality Settings】.
3) Click 【】 tab to select the desired Codec from the dropdown menu.
　→ Hardware Encoder：QSV（Intel® Quick Sync Video）、NVENC（Nvidia NVENC）、VEC（AMD VCE）…
　→ Software Encoder：H.264
4) Click 【Save】 button to save all changes.




*Note: with H.264 you can capture video in better quality but the CPU usage will be relatively higher on some platform this might cause A/V sync issue therefore we recommend to select [NVidia] or [QSV] codecs instead.
*Hardware encoder might not be available on your computer if it doesn’t meet the configuration requirements.

5. If RECentral 3 executes slowly on your computer or reserves high CPU loading launch [NVidia Control Panel] and go to [3D Settings] → [Manage 3D Settings] → [Program Settings] select "RECentral 3" and then set "High Performance NVidia Processor", this way you can reduce CPU loading and improve PC performance.

Please check at “Device Manager” under “Sound, video, game controllers” whether do you see capture card displayed as “AVerMedia Live Gamer HD2” if you see it as “USB Audio device” this means that the installation wasn’t not completed successfully. Please click on right mouse button then select “Uninstall device” uninstalling the device then rebooting the computer will solve this problem.

1st step:
Please go to StreamLabs website StreamLabs and click “Login to get started”

2nd step:
Login to your TwitchTV or Youtube account


3rd step:
Select “CHATBOX”, modify Theme to “Clean”, and click the “click to show widget URL” button to generate a chat box webpage. Copy the URL and paste it to RECentral 3.




4th step:
Launch RECentral 3, activate the SCENE function, then add a webpage.


5th step:
Paste the URL you copied earlier and it should give you a transparent chat box.
You can try to enter some words on your Twitch webpage and see if the same words will appear in RECentral 3.

Please confirm that the HDMI monitor you connect to the capture card’s HDMI out has built-in speaker. In case the connected monitor doesn’t have speaker (thus can’t play audio) in the HDMI pass-thru setup (input source>capture card>monitor) the input source’s audio output to the capture card will be blocked and there won’t be audio received in software preview.

In case GC570 Live Gamer HD2 -as above screenshot shows- detects in Device Manager as “Etron USB 3.0 host controller” with next to it a yellow exclamation mark please make sure to run Windows update then reinstall the latest driver available on our website.

Please follow the steps below

We would recommend you play the H.265(HEVC) video clip with Potplyaer or VLC.

 

Illustration 1：

 

Illustration 2：

 

If you encounter this issue, please head into Device Manager -> USB -> Renesas Host Controller Uninstall. Please re-scan the device to resolve this issue.

Solution 1：Install stream engine and adjust the setting in OBS

Please download and install RECentral 4 software, then adjust the setting in OBS as below:

1. click on “+”, and select Video Capture Device

 

2. Create UVC device name (GC 570), then press OK.

 

3. Select “AVerMedia LGHD Stream Engine-1”

 

 

4.Scroll down the bar, select :

4-1) Audio Output Mode> Output desktop audio (WaveOut)

4-2) Check “Use custom audio device”

4-3) Audio Device> AVerMedia LGHD Stream Engine-1.

 

Then press OK.

 

Solution 2:  Adjust in OBS

Please adjust OBS settings:

1. Open OBS and right click on “Mixer” gear icon.
2. Under “Advanced Audio Properties”>>”Video Capture device”>>“Sync offset”option add value“200”(ms)