Live Gamer HD 2 - GC570
RECentral 4 shows “Device Occupied” error message
STEP 1:
If you have already updated your system to Windows 10 [1803]
This error is resulted by the new update that controls the way of applications connecting your webcams and video capture devices.
Please refer to following steps to resolve the situation:
In Windows Search type “Privacy Settings” then click “Enter”
1. At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on
“Allow apps to access your camera”
2. At Privacy Settings/ App Permissions/ Microphone find the toggle and make sure to set it on
“Allow apps to access your microphone”
STEP 2:
Make sure that your UAC (USB Audio Class) device (for example: GC510, GC513, GC570, BU110) is enabled* at Windows Volume panel under Recording devices.
*Note: if you plug microphone to your system that will be the default device, but UAC device still has to be enabled.
STEP 3:
If your device is USB interface (for example: GC510, GC513, BU110) try to remove it from the connected USB port then plug it back.
STEP 4:
Reinstall driver for the UAC device: remove the UAC device manually from Device Manager by right click on its name then select “Uninstall device”,
then at Device Manager/Action panel select “Scan for hardware changes”
STEP 5:
Go into Windows Task Manager and at Services “Stop” RECentral service
then restart it by clicking “Start” it.
STEP 6:
If you set graphic card codec in RECentral 4 settings, make sure to update your standalone graphic card driver to its latest version.
If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below:
1. Open “Settings” => “Sound” and enter the “Sound control panel”
2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply.
After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear. Please select the device usage mode field to enable, and then click Apply.
3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.
4. Then set the stereo mix volume level to the appropriate level.
5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.
6. Finally, set the playback device to the "analog speaker" output, and that's it!
The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.
This error is received when you're about to capture from your PC (either Current or Other PC setup) and your AMD GPU is set to HDCP on mode. In order to fix the situation please enter AMD Radeon utility Display settings and make sure to disable HDCP as shown on below screenshot.
please follow below steps
(1) Start OBS Studio→Source”+” Video Capture Device
(2)Device→AVerMedia LGHD Stream Engine – 1
Audio Output Mode - > capture audio only
(3) Source”+” Audio Input Capture
(4)Device→Digital Audio Interface (3-AVerMedia Live Gamer HD2)→OK
(5)Advanced Audio Properties
(6) both Audio input capture & video capture→Monitor and Output→Monitor and Output
GC570 LGHD 2 multi-card scenario requirements | |||
GC570 dual card | Basic requirements | CPU | Intel® Core™ i5-4440 |
Motherboard | MSI® Z87-G45 | ||
Graphic card | NVIDIA® GeForce™ GTX 650Ti | ||
Memory unit | 8GB RAM | ||
Recommended specs | CPU | Intel® Core™ i7-4790 | |
Motherboard | MSI® Z97 | ||
Graphic card | NVIDIA® GeForce™ GTX 960 | ||
Memory unit | 8GB RAM | ||
GC570 3 cards | Basic requirements | CPU | Intel® Core™ i7-4790 |
Motherboard | MSI® Z97 | ||
Graphic card | NVIDIA® GeForce™ GTX 960 | ||
Memory unit | 8GB RAM | ||
Recommended specs | CPU | Intel® Core™ i7-6700 | |
Motherboard | MSI® Z170 | ||
Graphic card | NVIDIA® GeForce™ GTX 960 | ||
Memory unit | 8GB RAM | ||
※software application:OBS Studio Ver 18.0.1 or newer version recommended Download link:https://obsproject.com |
Video device | ||
HDMI video (GC570 HDMI IN) |
AVerMedia Live Gamer HD 2 | |
AVerMedia LGHD Stream engine | → Stream engine plugin |
Quality | Latency | CPU loading | Data amount | |
YUY2 (uncompressed video data) | High | Low | Light | Large |
MJPEG (compressed video data) |
Low | Medium | Heavy | Medium |
Please note that setting two GC570 cards to capture uncompressed YUY2 format due to large amount of data processing on some motherboards may cause overloading on PCI-E bus bandwidth, from this reason recommend to set one GC570 to “MJPEG” and the other one to “YUY2” video format or set both of them to “MJPEG”. |
Audio device | ||
HDMI audio (from GC570 HDMI port) |
AVerMedia Live Gamer HD 2 | |
AVerMedia Live Gamer HD audio stream engine | → Stream engine | |
AUX audio (from GC570 Line-in port) |
AVerMedia Live Gamer HD 2 | |
AVerMedia Live Gamer HD audio stream engine | → Stream engine |
LGHD 2 video & audio inputs | Device name | |||
Device video | HDMI in | HDMI video | AVerMedia Live Gamer HD 2 | |
AVerMedia LGHD Stream engine | → stream engine | |||
Device audio | HDMI in | HDMI audio | Digital audio interface (AVerMedia Live Gamer HD 2) |
|
AVerMedia LGHD audio stream engine (digital audio interface) |
→ stream engine | |||
3.5mm AUX in | AUX audio | Line (AVerMedia Live Gamer HD 2) |
||
AVerMedia LGHD audio stream engine (line) |
→ stream engine |
We would recommend you play the H.265(HEVC) video clip with Potplyaer or VLC.
Illustration 1:
Illustration 2:
If you encounter this issue, please head into Device Manager -> USB -> Renesas Host Controller Uninstall. Please re-scan the device to resolve this issue.
Solution 1:Install stream engine and adjust the setting in OBS
Please download and install RECentral 4 software, then adjust the setting in OBS as below:
1. click on “+”, and select Video Capture Device
2. Create UVC device name (GC 570), then press OK.
3. Select “AVerMedia LGHD Stream Engine-1”
4.Scroll down the bar, select :
4-1) Audio Output Mode> Output desktop audio (WaveOut)
4-2) Check “Use custom audio device”
4-3) Audio Device> AVerMedia LGHD Stream Engine-1.
Then press OK.
Solution 2: Adjust in OBS
Please adjust OBS settings:
1. Open OBS and right click on “Mixer” gear icon.
2. Under “Advanced Audio Properties”>>”Video Capture device”>>“Sync offset”option add value“200”(ms)
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