Support | AVerMedia
※ Please enter the product model number (e.g. GC513) or question in the search box or follow the steps below to find your solution.

FAQs

Live Gamer 4K - GC573

Based on GA Z97X-Gaming 3 Quick Guide explanation, this is related to PCI-E bandwidth issue, if you installed graphic card (GPU) to PCI-E X16 slot the only option is to install Live Gamer 4K (GC573) to PCI-E X4 slot.

Please check and confirm “Expansion Slot” section of your motherboard’s Quick Guide or User Manual. Confirm existence of GEN2 X4 supported slot. Also check “PCH-IO” Configuration under your BIOS Advanced settings (make sure that PCI-E speed is not under Gen1 mode).

 

On some platforms the video preview might not be so smooth. In order to improve on video preview experience please enter RECentral 4/Settings/General and under Display Performance enable VSync. Note however that with this setting activated the latency will increase slightly (about 30 to 70 ms).

The error message shows as following

GC573

 

After selecting “P010” at Color space/Compression options the “AVerMedia HD Capture GC573” device will cease to function. In order to get it work please first remove it from the Source tab then add it again.

Make sure to select other available options such as YUY2, NV12, RGB24

GC573

This is a known issue: in case you select output resolution value that supports higher than 60fps, XSplit won’t allow to select 60fps or higher than 100fps.

When trying to configure frame rate at XSplit device configuration settings the values will be shown as

Default FPS “61” for example resolutions 2560X1080 and 2560X1440 the available frame rate values will be given from “61” to “100”.

GC573

We recommend either to choose RECentral 4 as your main software application or contact XSplit technical support for further assistance.

 

Please note that Cyberlink PowerDirector 15 for AVerMedia 4K doesn’t support import of 4K HDR HEVC (H.265) format video.

We recommend to use media playback software with hardware decoding (DXVA) support to play videos with high frame rate. For example  PotPlayer at the setup menu options select

Filter>>use built-in DXVA video decoder.

We highly recommend to use HDR supported TV or monitor with external HDR player to playback the video recorded in HDR format by GC573 Live Gamer 4K.

In order to playback the file on computer please download and install PotPlayer from https://daumpotplayer.com/ also make sure to install madVR renderer from http://madvr.com/, and in PotPlayer settings, select Video -> Video rendering mode -> Madshi video player, after completing these steps you are ready to play HDR video.

Based on MSI Z170 Quick Guide, if the graphic card (GPU) is installed on the PCI_E2 slot, GC573 Live Gamer 4K can only be installed on the PCI_E6 slot.

GC573

It’s possible that even though your platform fully meets our Live Gamer 4K (GC573) requirements due to motherboard’s PCI-E slot bandwidth planning frame drop will be generated when trying to record 4K P60 content under certain settings. In this case you can try followings:

1. Instead of using P010, RGB24 formats try NV12 or YUV (refer to RECentral 4 settings)

2. switch Live Gamer 4K (GC573) on another PCI-E slot

3. install the card on another PC environment.

The RECentral 4 recorded HEVC Main 10 HDR video footage can be uploaded to YouTube and played back directly in 2160p60 HDR format. In order to do so please remember to activate/ turn on HDR and WCG color setting.

 

To turn on HDR and WCG

  1. Select the Windows Start  button, then select Settings  > System  > Display .
  2. Turn on HDR and WCG.
  3. To view and change HDR and WCG settings, select HDR and WCG settings.

 

We have encountered this situation during our internal test using Live Gamer 4K on MSI X399 platform. In order to fix the “black screen in RECentral 4” issue please make sure to update your Windows 10 to 1803 or newer version.

Regarding GC573 Live Gamer 4K AMD platform specifications please refer to below information:

 

4Kp60 HDR or 1080p240 capture requirement

 

CPU:

- AMD Ryzen™ 5 1600 or higher

GPU:

- NVIDIA® GeForce® GTX 1060 or higher*

Memory:

- 8 GB RAM dual channel

*For 4Kp60 or 1080p240 capture please make sure to use NVidia graphic card

 

 

1080p60 capture requirement can pass-thru 4Kp60 HDR):

 

CPU:

- AMD Ryzen™ 5 1600 or higher

GPU:

- NVIDIA® GeForce® GTX 650 , or

- AMD Radeon™ RX 560 or higher

Memory:

- 4 GB RAM

We want to help you find a solution! Contact us.



Privacy 


Legal Policy and Terms of this Web site:

The information on this Web site is provided by AVerMedia Technologies Inc. (hereinafter called AVerMedia) as a service to our customers. Customers may download information provided on this Web site within a reasonable range for non-commercial purposes; however, they must comply with the Terms of Use stipulated below. Downloading information from this Web site constitutes agreement with following terms and conditions. If you do not agree to the following terms and conditions, please do not use this Web site. 

1. Privacy 

(1) User Compliance
All information users have provided on this Web site will be regarded as non-confidential information and AVerMedia is not under obligation to ensure communication security. It is prohibited for users to provide material that is illegal, threatening, defamatory, obscene, pornographic or which otherwise violates laws, statutes and regulations in the territory where users locate. 

(2) Personal Information
User's personal information is highly valuable to AVerMedia. We will not disclose personal information and any personal information you have provided will only be used on this Web site. AVerMedia will keep your information and save a backup in the Web site database. However, AVerMedia will not disseminate the contents of the information database to other individuals or companies.


2. Terms of Use 

(1)Trademarks 
AVerMedia,圓剛, AVer, AVer TV, RECentral and 液晶精靈 are trademarks or registered trademarks of AVerMedia. The absence of any trademarks or registered trademarks of AVerMedia in this policy statement or other parts of this web does not constitute a waiver of any rights or interests that AVerMedia has established.

The trademarks of AVerMedia may not be used without express permission. If you have any demand for using AVerMedia's trademarks, the prior written consent of AVerMedia is required. Appropriately reference to source and proper acknowledgement therein are also required, such as to make a statement "AVerMedia is the registered trademark of AVerMedia Technologies Inc.". You may obtain the License for the use of product imagines, trademarks and logos of AVerMedia via contacting AVerMedia for detailed information.

All other products and brand names posted on this website are registered trademarks of the relevant companies, such as "Microsoft" and "Windows" of Microsoft Corporation of the United States and "Intel" of Intel Corporation of the United States. 

(2)General Information 
AVerMedia may from time to time revise legal information without notice to conform to new company policies. Please visit this website periodically to review the current Terms of use. The continued use of this website will mean user accept any change. 

(3)Downloading Software 
AVerMedia provides original drivers and related software on this Web site that can be downloaded by customers. (You may download one driver software related to the product you purchased to update your PC's driver software.) However, unauthorized use of this company's software for commercial purposes is prohibited.

It is acknowledged that the original software drivers AVerMedia provides may be modified by various hardware manufacturers for the purpose of different hardware optimization. AVerMedia does not guarantee that all the drivers provided from this website will meet requirements of the users'' current equipments or devices and in no events shall AVerMedia bear any liability, whether express, implied or stipulated by related laws and regulations. If you have any technical problems after downloading the software, AVerMedia recommends users to ask for help directly from your PC manufacturers or distributors who sell the equipment or devices.

(4)Policy Scope
This policy is applicable to all AVerMedia's global Websites, and versions of these Websites in various languages. AVerMedia Technologies Inc. All rights reserved. No reproduction. AVerMedia Technologies Inc.