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Live Gamer 4K - GC573

Based on GA Z97X-Gaming 3 Quick Guide explanation, this is related to PCI-E bandwidth issue, if you installed graphic card (GPU) to PCI-E X16 slot the only option is to install Live Gamer 4K (GC573) to PCI-E X4 slot.

Please check and confirm “Expansion Slot” section of your motherboard’s Quick Guide or User Manual. Confirm existence of GEN2 X4 supported slot. Also check “PCH-IO” Configuration under your BIOS Advanced settings (make sure that PCI-E speed is not under Gen1 mode).


On some platforms the video preview might not be so smooth. In order to improve on video preview experience please enter RECentral 4/Settings/General and under Display Performance enable VSync. Note however that with this setting activated the latency will increase slightly (about 30 to 70 ms).

The error message shows as following



After selecting “P010” at Color space/Compression options the “AVerMedia HD Capture GC573” device will cease to function. In order to get it work please first remove it from the Source tab then add it again.

Make sure to select other available options such as YUY2, NV12, RGB24


This is a known issue: in case you select output resolution value that supports higher than 60fps, XSplit won’t allow to select 60fps or higher than 100fps.

When trying to configure frame rate at XSplit device configuration settings the values will be shown as

Default FPS “61” for example resolutions 2560X1080 and 2560X1440 the available frame rate values will be given from “61” to “100”.


We recommend either to choose RECentral 4 as your main software application or contact XSplit technical support for further assistance.


Please note that Cyberlink PowerDirector 15 for AVerMedia 4K doesn’t support import of 4K HDR HEVC (H.265) format video.

We recommend to use media playback software with hardware decoding (DXVA) support to play videos with high frame rate. For example  PotPlayer at the setup menu options select

Filter>>use built-in DXVA video decoder.

We highly recommend to use HDR supported TV or monitor with external HDR player to playback the video recorded in HDR format by GC573 Live Gamer 4K.

In order to playback the file on computer please download and install PotPlayer from also make sure to install madVR renderer from, and in PotPlayer settings, select Video -> Video rendering mode -> Madshi video player, after completing these steps you are ready to play HDR video.

Based on MSI Z170 Quick Guide, if the graphic card (GPU) is installed on the PCI_E2 slot, GC573 Live Gamer 4K can only be installed on the PCI_E6 slot.


It’s possible that even though your platform fully meets our Live Gamer 4K (GC573) requirements due to motherboard’s PCI-E slot bandwidth planning frame drop will be generated when trying to record 4K P60 content under certain settings. In this case you can try followings:

1. Instead of using P010, RGB24 formats try NV12 or YUV (refer to RECentral 4 settings)

2. switch Live Gamer 4K (GC573) on another PCI-E slot

3. install the card on another PC environment.

The RECentral 4 recorded HEVC Main 10 HDR video footage can be uploaded to YouTube and played back directly in 2160p60 HDR format. In order to do so please remember to activate/ turn on HDR and WCG color setting.


To turn on HDR and WCG

  1. Select the Windows Start  button, then select Settings  > System  > Display .
  2. Turn on HDR and WCG.
  3. To view and change HDR and WCG settings, select HDR and WCG settings.


We have encountered this situation during our internal test using Live Gamer 4K on MSI X399 platform. In order to fix the “black screen in RECentral 4” issue please make sure to update your Windows 10 to 1803 or newer version.

Regarding GC573 Live Gamer 4K AMD platform specifications please refer to below information:


4Kp60 HDR or 1080p240 capture requirement



- AMD Ryzen™ 5 1600 or higher


- NVIDIA® GeForce® GTX 1060 or higher*


- 8 GB RAM dual channel

*For 4Kp60 or 1080p240 capture please make sure to use NVidia graphic card



1080p60 capture requirement can pass-thru 4Kp60 HDR):



- AMD Ryzen™ 5 1600 or higher


- NVIDIA® GeForce® GTX 650 , or

- AMD Radeon™ RX 560 or higher


- 4 GB RAM

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