Dear Valued Customer,

We would like to inform you that, as part of a recent upgrade and update to our customer service support system, certain historical inquiry records were, during the process of data migration and system optimization, technically misidentified as newly created inquiries. As a result, automated reply notification emails related to those past inquiries may have been resent.

If you have recently received an automated reply letter concerning inquiries you submitted in the past, please be advised that this was caused solely by the aforementioned system upgrade and does not indicate any change in the status of your case. If your inquiry has already been properly handled and closed, no further action is required on your part. You may safely disregard the automated reply letter.

Please rest assured that the abnormal notifications generated during this system upgrade do not involve any customer data breach, unauthorized access, or information security incident. All customer information continues to be protected and managed in accordance with applicable data protection laws and regulations, as well as our Privacy Policy.

We sincerely apologize for any confusion or inconvenience this abnormal notification may have caused. The system upgrade has now been completed, and corrective measures have been implemented to prevent recurrence. We appreciate your understanding and cooperation. Should you have any questions regarding the status of your inquiry, please feel free to contact us. Our team will be happy to assist you.

Sincerely,

AVerMedia Technologies, Inc.