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FAQs

AVerTV Mobile 330 for iOS™ - EW330

The AVerTV Mobile app automatically looks for devices at startup. Make sure your EW330 is properly inserted before launching the app. Entering the app you will see a “Records” icon with a downward arrow. Click the icon to browse your recorded videos. The videos are sorted first by channel and then by date and time recorded.
Click on “Setting”, in the “General” tab you’ll find the option “Sync to Stream Time”. Turn the option on to sync your EPG information. This option is turned off by default to minimize power consumption. We recommend turning the option on only when EPG information needs to be synced.
“Radio” scan result depends on whether digital broadcasting in your country includes radio stations. Currently digital broadcasting in Taiwan no longer includes radio stations. (→ For Taiwan only)

“Radio” scan results depend on whether digital broadcasting in your country includes radio stations. If your scan result is empty, it means digital radio broadcasting is not available in your location. (→ For all other countries)
If your TV signal has bilingual audio, you can switch between the languages by:
→ Tap on the screen once, when the control panel appears, tap the gear icon. Select the main carrier or subcarrier audio in “Audio Language” or “Audio Stream” settings.
“Audio Language” and “Audio Stream” are basically the same, they both let you switch between the main and the secondary audio channels, but depending on the country or the signal source, bilingual options may be displayed differently.
Unfortunately, you may have to remove the protective case before inserting your AVerTV Mobile (EW330), alternatively, you can purchase an extension cable from your local Apple retail store.
The default maximum file size of a single recording is 500 MB in AVerTV Mobile (EW330), you can increase/decrease the file size via the following method:

Tap on “Setting” at the bottom of your screen, and you can find “Allocated space for record” under “Record”. This is where you can adjust the maximum file size of a single recording. AVerTV Mobile (EW330) automatically detects the available storage on your mobile device. The figure on the left of the slide bar is the lower limit 1 MB, which is required by the system, whereas the figure on the right is the total storage available for recording, which depends on the device used.

When you adjust the slider, the green figure to the right of “Allocated space for record” shows the maximum file size in real-time. If you set the maximum file size to 900 MB, your recording will stop automatically when the file reaches 900 MB, and the “REC” icon on the top right corner of the screen will disappear. If you need to record lengthy programs, remember to adjust the slider to a suitable value to ensure that you can record the complete program.
Yes, you can charge it by connecting one end of the included USB charging cable to an AC adapter, and the other end to your AVerTV Mobile (EW330). The LED will glow red while the unit is being charged, and turn green when it is fully charged.
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