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FAQs

Game Capture HD II - C285

Legally, unless you have been duly licensed, we expressly advise that you DO NOT record copyrighted contents, particularly those with copy protection such as HDCP, to avoid breaking the law.
If you have been duly granted a license to record copyrighted contents, it is technically possible to use a splitter with our product; however, our warranty does not cover such usage, and AVerMedia will not be liable to any damage caused by such actions.

Enable the "AV Pass through" in Menu>>Settings, and the Game Capture HD II will pass through signal when it's off.

HDMI input has higher priority when both sources are on.

1. You can switch the video source with the remote control, even when the device is turned-off.
2. If only one of the video sources is on, Game Capture HD II automaticaly connects to it.

1. Please check if the video source functions properly by connecting it directly to your TV. If it does, try unplug and replug HDMI input and output. Some sources requires longer detection time.
2. Try another HDMI cable

Please connect the source directly to a TV to adjust its resolution. Re-connect it to the Game Capture HD II when you are done.

Game Capture HD II cannot record Dolby 5.1 sound nor 24p videos. Be sure to set the audio of your game console to 'PCM audio' or 'Auto' so that it works for Game Capture HD II. However, Game Capture HD II can pass through Dolby 5.1 sound and 24p video when it's powered off. (A/V pass through must be enabled)

The power light flashes when the device is not ready to record. You can press [F1] on the remote control to check its status. Possible causes include:

1. Storage device not properlly installed
2. HDCP or MicroVision protected content cannot be recorded
3. No video source detected

No, you cannot record two sources at the same time; and it's not allowed to switch source during recording.

Game Capture HD II records the same resolution as the video source, up to 1080p 30fps. All you need to do is adjusting the resolution of your input source.

PS3 adopts the resolution setting of selected games and changes resolution accordingly.

Some of the HDMI output device adopts the HDCP protection policy (PS3, Blu-ray,etc.); some component output device may adopt Macrovision protection as well. That's why they cannot be recorded by Game Capture HD II

Yes, the Game Capture HD II can record Desktop/Laptop content through HDMI. However, we'd recommand you record in 1280*720 resolution, to get the best experience.

1. You'll need to duplicate your Laptop screen if you don't have an external monitor to pass-thru the video.
2. We recommend setting Display Mode as Real-time Mode when you record PC screens. Menu>>Setting>>Display Mode

The longest recording time is 14 hours, the Game Capture HD II will automatically stop with a reminder. The shortest recording time is 6 seconds, during which there will be no response if you try to stop recording.
Approx. recording time -

for HD 1080P
Optimal
(20Mbps)
Good
(18Mbps)
Maximum Recording Length
(15Mbps)
1TB
100Hr
110Hr
125Hr

 

for HD 720P
Optimal
(20Mbps)
Good
(15Mbps)
Maximum Recording Length
(10Mbps)
1TB
100Hr
125Hr
200Hr

 

for HD 1080i
Optimal
(15Mbps)
Good
(12Mbps)
Maximum Recording Length
(10Mbps)
1TB
125Hr
150Hr
200Hr

 

for SD 480i(576i)/480P(576P)
Optimal
(7.5Mbps)
Good
(5Mbps)
Maximum Recording Length
(3Mbps)
1TB
250Hr
400Hr
650Hr

Xbox One enables HDCP protection whenever you turn to its TV mode, after which the signal is always protected and cannot be recorded. To game and record without HDCP, you have to restart Xbox One.
Instructions for rebooting your game console: http://support.xbox.com/en-US/xbox-one/system/hdcp-error

PS4?? game recording over HDMI is available only when Sony releases an update that allows unencrypted HDMI output for games. Before that, PS4's signal carries HDCP and cannot be recorded. (Source: Engadget)

The recording indicator light flashes quickly when the storage space is low.

The longest recording time is 14 hours, the Game Capture HD II will automatically stop with a reminder. The shortest recording time is 6 seconds, during which there will be no response if you try to stop recording.
Approx. recording time -

for HD 1080P
Optimal
(20Mbps)
Good
(18Mbps)
Maximum Recording Length
(15Mbps)
1TB
100Hr
110Hr
125Hr

 

for HD 720P
Optimal
(20Mbps)
Good
(15Mbps)
Maximum Recording Length
(10Mbps)
1TB
100Hr
125Hr
200Hr

 

for HD 1080i
Optimal
(15Mbps)
Good
(12Mbps)
Maximum Recording Length
(10Mbps)
1TB
125Hr
150Hr
200Hr

 

for SD 480i(576i)/480P(576P)
Optimal
(7.5Mbps)
Good
(5Mbps)
Maximum Recording Length
(3Mbps)
1TB
250Hr
400Hr
650Hr

1. Try re-installing the storage device. It may take longer for Game Capture HD II to detect the storage device if there are too many files in the disk.
2. Format your storage device to NTFS file system on PC. We recommend using "HP USB Disk Storage Format Tool"
http://download.cnet.com/HP-USB-Disk-Storage-Format-Tool/3000-2094_4-10974082.html

We recommend internal and external hard drives with at least 500G capacity. Please format your hard drive to NTFS before using it. Compatible devices: (update: Oct., 2013)

Seagate ST9250315AS 250G SATA
Seagate ST9500420ASG 500G SATA
TOSHIBA MQ01ABD050 500G SATA
Toshiba V63700-B 750G USB 3.0
Hitachi HTS547564A9E384 640G SATA
Hitachi HTS547575A9E384 750G SATA
I-O DATA HDPC-CUT500S 500G USB3.0
WD WDBBEP0010BBK-01 1T USB3.0
WD WDBY8L0020BBK-01 2T USB3.0
VERTEC4 VTX4-25SAT3-128G 128GB SSD

Game Capture HD II does NOT support USB Hubs, card readers, FAT format, NAS, and devices with more than 2TB capacity.

We recommend using hard drive for more stable read/write speed and better recording quality. For USB flash drives, the continious writing speed must exceed 10MB/s. USB Hub, card readers and USB 1.1 devices are not supported.

Yes, it does. USB 3.0 and SATA 3 devices are backward compatible.

Please confirm whether your hard drive has encryption or not. Kindly note that ER130/ER310/C285/CR530 only supports MBR (master boot record) partition table, the encrypted hard drives however use GPT (GUID partition table).
The solution in this case is changing partition table format of hard drive from GPT to MBR.
You may refer to following link:
http://www.sevenforums.com/tutorials/26203-convert-gpt-disk-mbr-disk.html

It means the storage space is low. Recording may stop shortly.

The power light flashes when the device is not ready to record. You can press [F1] on the remote control to check its status. Possible causes include:

1. Storage device not properlly installed
2. HDCP or MicroVision protected content cannot be recorded
3. No video source detected

Yes, you can output Game Capture HD II to a PC monitor. However, we'd recommend

1. set the resolution of input source to 1080p or 720p,
2. set the Display Mode to Real-time Mode (Menu>>Setting>>Display Mode)

The black bars may be caused by different aspect ratio of video source. 4:3 videos may have black bars when uploaded to YouTube.

Game Capture HD II supports only videos and images took by itself. Importing other files may cause errors.

Renamed filed can still be recognized by Game Capture HD II; However, Game Capture HD II cannot read or recognize PC-edited recordings.

If you cannot find recordings in the pre-set storage path, possible causes are:
1. PC-edited files cannot be read/recognized by Game Capture HD II
2. Storage path is assigned to hidden/ encrypted or system folders such like "System Volume Information", "$RECYCLEBIN", "MSOCache", "ProgramData", "Recovery"
3. Not ejecting/removing storage devices properly may cause missing files

We'd recommend using hi-gain directional microphones. Be sure to test the audio recrption/recording before you start commentating and adjust the game console volume for better audio balance.

No, Game Capture HD II mixes voice commentary to game video, there is no separate audio track.

When the video source is HDMI, it requires real-time audio mixing to record voice commentary, which is why you can hear yourself. It won't happen to component video sources.

Game Capture HD II supports headphones and microphones with 3.5mm jack. (Impedance: 2.0 K峏, Working Voltage: 3V) Please note that Game Capture HD II does NOT support dynamic microphones for karaoke, nor does it work with cell phone headsets.

You can fix it by turning down the game volume and microphone when you make recordings.

Disconnection may be caused by unstable Wi-Fi environment, which would NOT interfere with Game Capture HD II's on-going tasks. You can resume the connection by hitting the 're-connect' button on GameMate. If it gets disconnected constantly, please try re-start GameMate, Game Capture HD II and Wireless AP.

1. Make sure Game Capture HD II is connected to the Wi-Fi router via LAN cable and check the internet setting at Menu>>Setting.
2. Check the Wi-Fi setting of your mobile device. It has to connect to the same Wi-Fi router as Game Capture HD II does.
3. Exit the menu with the remote control.
4. Disable the connection of GameMate with other Game Capture HD II device if any.
5. Make sure you are using the latest firmware. Check for updates at: http://gamerzone.avermedia.com/support/download/game_capture_hd_2

After uploading a snapshot, you'll find it in a private Facebook album named 'GameMate', you can then change the privacy setting and share it to your wall.

To return to GameMate, exit Game Capture HD II's menu and tap on the upper-right 'GameMate' button appearing on GameMate.

In the conntection page of GameMate, you can to choose the device you want to connect and enter the corresponding IP address to get connected.

No. Game Capture HD II can only be controlled by the first connected GameMate. You'll have to disconnect before switching to another mobile device.

Once you control Game Capture HD II with its remote control, the interface of GameMate will turn to a remote control. To return to GameMate, exit Game Capture HD II's menu and tap on the upper-right 'GameMate' button appearing on GameMate.

1. Before you start uploading, be sure to create a YouTube channel with your google account.
2. Only verified YouTube accounts can upload videos over 15 minutes. If account not verified, uploads over 15 minutes will be restricted.
3. YouTube blocks copyright protected contents
4. YouTube reviews all the uploads, sometimes it takes 2-3 days to list a video.

1. Check if the accunt and password are correct. If you've enabled YouTube's 2-step verification, enter the verification code to log in.
2. Upload one video at a time

1. Before you start uploading, be sure to create a YouTube channel with your google account.
2. Only verified YouTube accounts can upload videos over 15 minutes. If account not verified, uploads over 15 minutes will be restricted.
3. YouTube blocks copyright protected contents
4. YouTube reviews all the uploads, sometimes it takes 2-3 days to list a video.

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