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Live Gamer EXTREME - GC550

(a) Please make sure you are using a native Intel, Renesas, or Fresco USB 3.0 chipset.
(To ensure the compatibility, check your computer's USB 3.0 whether it is a verified chipset made by Intel Native, Renesas, or Fresco.
Steps: Right-click My Computer --> Properties --> Device Manager --> Universal Serial Bus controllers --> Intel USB 3.0 extensible Host Controller)

(b) If you are using ASMedia USB 3.0 chipset, we recommend using Windows 8.1, or connect your LGX to a compatible USB 3.0 port (such as Intel’s).

Please make sure you’ve installed LGX’s driver, once you’ve installed the driver successfully you’ll be able to output the pass-through video.
As LGX is a software compression capture box, it occupies higher CPU usage when recording HD videos. To ensure the recorded quality, make sure the CPU Usage does not go over 70% while recording the video. Try closing other programs to lower the CPU usage.
Please update your the USB 3.0 chipset driver on your computer to the latest version.
Usually this does not happen, we recommend you to close and reopen RECentral 2 and your screen should resume normal display. If you still see a black screen, the source signal may be protected by HDCP. LGX does not support the viewing/recording of HDCP protected signals.
The images may have been enlarged or shrinked by the printer. If you need to output the cover files and print them in a shop or on another computer, please check the printer’s settings, and make sure the files are printed without scaling.
1) On your desktop, right-‐‑‒click → 「New」 → 「Shortcut」.
GC550 FAQ

2) Enter ʻ‘devmgmt.mscʼ’ → 「Next」 → 「Done」.
GC550 FAQ

3) Double-‐‑‒click the new shortcut to open 【Device Manager】.
GC550 FAQ

4) Select 「View」 > 「Devices by connection」.
GC550 FAQ

5) Expand devices in order, in the example below, LGX is using the Intel hub: 「ACPI x64-‐‑‒based PC」→「Microsoft ACPI-‐‑‒Compliant System」→「PCI bus」→「Intel(R) USB 3.0 eXtensible Host Controller」→「Intel(R) USB 3.0 Root Hub」→【AVerMedia Live Gamer EXTREME(LGX)】.
GC550 FAQ
Yes, LGX can capture gameplay via HDMI from both the PS4 and Xbox One.
・For capturing Xbox One, it doesnʼ’t have HDCP protection during gameplay, so it can work fine with LGX.
・For capturing PS4, please upgrade your PS4 firmware(version 1.70 or later)to record gameplay over HDMI.
Click here to see a tutorial for disabling HDCP on PS4.
Yes, LGX can capture APPʼ’s video via HDMI from iOS Device.
※ “Apple Lightning Digital AV Adapter” is required.
【RECORD】
1) Click on the Mode Dial to switch to 【Capture / Stream mode】.
2) Click on 【Record】 tab.
3) Click 【GC550 FAQ】 tab to select 「Custom」 then click 【Edit】 tab to open 【Recording Quality Settings】.
4) Click 【GC550 FAQ】 tab to select the desired Codec from the dropdown menu.
 → Hardware Encoder:QSV(Intel® Quick Sync Video)、NVENC(Nvidia NVENC)、VEC(AMD VCE)…
 → Software Encoder:H.264
5) Click 【Save】 button to save all changes.
GC550 FAQ

【STREAM】
1) Click on the Mode Dial to switch to 【Capture / Stream mode】.
2) Click on 【Stream】 tab.
3) Click 【GC550 FAQ】 tab to select the desired Streaming Platform then click 【Edit】 tab to open
【Add New Streaming Platform】.
4) Click on 【General】 tab then click 【GC550 FAQ】 tab to select 【Custom】.
5) Click on 【Advanced】 tab then click 【GC550 FAQ】tab to select the desired Codec from the dropdown menu.
 → Hardware Encoder:QSV(Intel® Quick Sync Video)、NVENC(Nvidia NVENC)、VEC(AMD VCE)…
 → Software Encoder:H.264
6) Click 【Save】 button to save all changes.
GC550 FAQ
Legally, unless you have been duly licensed, we expressly advise that you DO NOT record copyrighted contents, particularly those with copy protection such as HDCP, to avoid breaking the law.
If you have been duly granted a license to record copyrighted contents, it is technically possible to use a splitter with our product; however, our warranty does not cover such usage, and AVerMedia will not be liable to any damage caused by such actions.
Follow the steps below to verify your USB 3.0 host controller meets the requirement:
1) On your desktop, right-click > New > Shortcut
2) Enter ‘devmgmt.msc’ > Next > Done
3) Double-click the new shortcut to open Device Manager
4) Click on Universal Serial Bus controllers, and look for:
 • Intel(R) USB 3.0 eXtensible Host Controller (mandatory)
 • Renesas, Fresco, VIA, or ASMedia USB eXtensible Host Controller
purchasing
1.Device is not found
a.RECentral service couldn’t start or didn’t start properly. It’s possible that other applications installed on your computer is blocking RECentral service preventing RECentral to function normally.

→ We recommend you to check whether RECentral service has started up in Windows Task Manager

2. Device is occupied
a.This is a known issue in RECentral 3.0.0.34+ and GC550 driver 3.0.x.93 (there is a high chance to encounter this issue for frame rates other than 59.94 and 60).

→ We have detailed explanation on our website, if your video source is not 59.94 or 60fps, we advise you to install RECentral 3.0.0.10 with Driver 3.0.x.90 (beta), we will provide complete solution in the upcoming version.

b.Either there is no audio output device installed on your PC (speaker or headphone), or they were not enabled in Volume Control Panel

→ Please confirm that your audio output devices functions properly (in Windows Volume Panel)
32-bit operating systems limit the maximum RAM to 4 GB, and streaming software consumes a lot of memory, especially when using functions such as overlays.
As such, performances of streaming software (including RECentral, OBS, or XSplit) will be impaired, and may even lead to abnormal behaviors.

Therefore we recommend running streaming software under 64-bit operating systems with at least 8 GB of RAM to get a sufficient share of memory when running the program.
Wir möchten Ihnen helfen, eine Lösung zu finden! Kontaktieren Sie uns.



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