How can I fix when the video feed doesn’t run properly?
You can follow the below steps when your webcam stops working in CamEngine, OBS Studio, or other software.
1. Type C to USB Cable
Please ensure you are using our Type C to USB cable.
2. Disconnecting other devices or connecting them to different ports can help.
USB ports are controlled by what is called a USB controller. These controllers are used for pairs of USB ports. If both USB ports are occupied by high bandwidth devices such as USB capture devices, external hard drives, webcams, etc the available bandwidth may be used up.
3. Please ensure the firmware are up to date
The latest version of firmware is 0.0.8000.46 (Update on Sep, 2021)
If all these suggestions have been tried and the video still freezes, please contact AVerMedia Technical support team by going to https://www.avermedia.com/us/support/technical