My ER330 stops working when I press the button on my remote control, how can I get the Log Files?

If you encounter an issue with your ER330, you can save the system log file and provide it to AVerMedia Technical Support for further investigation.

1. Press the [Info] button on the ER330 remote control.



The Recording Mode information will appear on the screen.




2. Press the [F3] button three times. The LED indicator on the ER330 should flash three times. Press [OK] to save the log file.



3. Remove the SD card or other storage device from the ER330 and connect it to a PC or laptop.
Locate the file named ER330_xxx_log.bak and copy it to your computer. Provide the log file to AVerMedia Technical Support for further analysis.