AVerMedia AI Customer Service Terms of Use

Welcome to our AI Customer Service. You are currently interacting with an artificial intelligence system, not a human customer service representative. Please read the following Terms of Use before using this service.

1. Acceptance of Terms

By using the AI Customer Service, you acknowledge that you have read, understood, and agreed to comply with these Terms of Use and our Privacy Policy. If you do not agree with these terms, please stop using this service.

2. Eligibility

Minors should obtain the consent or supervision of a parent, guardian, or legal representative before using this service. If you are not legally able to consent to these Terms under the laws of your jurisdiction, please do not use this service or provide personal information without the consent of your legal representative.

3. Purpose of the Service

The AI Customer Service is primarily intended to provide general information and usage guidance regarding our products, software, and related services, helping you quickly find answers to frequently asked questions.

Responses provided by AI are for general reference only and do not constitute official quotations, product guarantees, warranty determinations, repair conclusions, return or replacement approvals, or any other contractual commitments by the Company. For matters requiring case-specific assessment, including repairs, warranties, transaction terms, or other special circumstances, please contact our customer service representatives directly for confirmation.

If an AI response conflicts with officially published product documentation, warranty policies, quotations, announcements, or written responses from our customer service representatives, the Company's official documents or written responses shall prevail.

4. Acceptable Use

When using this service, please observe the following guidelines:

1. Maintain friendly and respectful communication.
2. Do not submit illegal, insulting, discriminatory, harassing, or otherwise inappropriate content.
3. Do not use this service to send spam, conduct malicious attacks, perform unauthorized security testing, or engage in any other activities that may interfere with the normal operation of the system.
4. Do not provide passwords, complete payment information, identification documents, health information, or other sensitive information that is not necessary for our customer service purposes.
5. Do not provide personal information, confidential information, or other content that infringes the rights of third parties or that you are not authorized to provide.

5. Information Disclaimer

We will make reasonable efforts to provide accurate and up-to-date information. However, AI responses may contain errors, omissions, or inconsistencies due to the timing of data updates, the description of the issue, language interpretation, or system limitations. Therefore, we do not guarantee that all information will be complete, current, or applicable to every situation.

For matters involving personal safety, device safety, data security, or other important rights and obligations, please do not rely solely on AI responses and seek further confirmation from our customer service representatives or appropriate professionals.

6. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, inability to use, or reliance on this service, including loss of data, business losses, business interruption, or loss of profits.

However, this limitation shall not apply to liability arising from the Company's intentional misconduct or gross negligence, violations of personal data protection obligations, injury to life or body, or any other liability that cannot be limited or excluded by law.

7. Intellectual Property Rights

The text, images, logos, software, and other related content provided through this service are protected by applicable intellectual property laws. Without the prior written consent of the Company or the relevant rights holder, such content may not be reproduced, modified, publicly distributed, or otherwise used for commercial purposes.

You are responsible for ensuring that any content you submit through this service does not infringe the intellectual property rights, privacy rights, trade secrets, or other rights of any third party.

8. Privacy and Data Use

To provide this service, handle customer support cases, maintain system security, and improve service quality, the Company may collect and process your conversation content, usage time, device and browser information, as well as contact information, product information, or case details that you voluntarily provide.

Such data may be processed by the Company and AI, cloud, or customer service providers engaged by the Company, within the scope and regions necessary to provide the service. The data will be retained for the period necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws and the Company's data retention policies.

You may exercise your rights to inquire about, access, obtain copies of, correct, stop the collection or processing of, or request deletion of your personal data in accordance with the procedures described in our Privacy Policy. If you do not provide information necessary to handle your customer support case, the Company may be unable to provide complete customer service.

Unless we separately obtain your consent, the Company will not use conversation content that can identify you to train general-purpose artificial intelligence models.

Please do not provide passwords, complete credit card information, identification documents, health information, trade secrets, or other sensitive information that is not necessary for handling your customer support case. For more information about how we process your data, please refer to our Privacy Policy.

9. Service Management

If a user violates these Terms, abuses the service, infringes the rights of third parties, or engages in conduct that affects system security or normal operation, the Company may restrict, suspend, or terminate the user's access to the service as appropriate.

If system security, illegal activity, or other urgent risks are involved, the Company may take necessary measures immediately without prior notice.

10. Amendments to These Terms

The Company may amend these Terms of Use due to changes in laws and regulations, service content, or operational requirements.

Any amendments will take effect on the effective date specified in the relevant notice. Your continued use of the service after the amendments take effect will be deemed your acceptance of the revised Terms.

11. Contact Us

If you have any questions regarding this service, these Terms of Use, or the processing of personal data, please feel free to contact us through our customer service channels.

By using this AI Customer Service, you acknowledge that you have read, understood, and agreed to comply with the above Terms of Use.