Switch 2 Troubleshooting with AVerMedia Capture Device

No Signal or Display Issues 

1. Make sure you're using the HDMI cable that comes with the Switch 2. Some cables might cause compatibility issues. 

2. Connect Switch 2 directly to TV monitor to check if video appears 
   • If video appears on the TV monitor, and connect it with a capture card & Pass through monitor
     • On Switch 2, turn off "HDR Output" under the Display tab
     • Disable 120Hz video Output on Switch 2 
     • Try switching TV resolution (720p, 1080p, 1440p, 2160p) on Switch 2 
     • Turn off Match TV Power State on Switch 2 
     • Turn off Auto Low-Latency Mode (ALLM) on Switch 2
     • If it is still not working, please create a support ticket to contact our support team. 
   • If there's no video connect directly to the TV monitor: 
     • Please refer to the official Switch 2 FAQ

Audio Not Captured in Software

1. To ensure audio is sent through HDMI to the capture card, do not connect any AUX (headphones) or USB-C (speakers/webcam) through Switch 2.
2. Set the TV sound output on the Switch 2 to Stereo.
3. Connect Switch 2 directly to TV monitor to check if there's audio coming through the TV or monitor
   • If there's audio coming through the TV or monitor but not capture on the software: 
     • On your PC, make sure the capture card is not disabled or muted:
       • Go to System > Sound > More sound settings > Recording tab
       • Find your capture device and confirm it’s enabled and not muted
       • 
     • Make sure add an audio source and turn on monitor sound on OBS/Streaming Center

• If it is still not working, please create a support ticket to contact our support team. 
  • If there's no audio coming through the TV or monitor
    • Please refer to the official Switch 2 FAQ

Display issue: Unable to Choose 1440p/4K 

• Connect Switch 2 directly to TV monitor to check if it is available to choose 1440p/4K on the Switch 2. 
  • If 1440P/4K is available whie connecting directly to the TV monitor, but isn't available while connected with a capture card, please create a support ticket to contact our support team.
  • If you couldn't choose 1440p/4K when Switch 2 connects directly to the TV monitor, please refer to the Switch 2 FAQ

HDR or Video Quality issue (Gray/Flickering) 

• Connect Switch 2 directly to TV monitor  
  • If the issue persist, please refer to the Switch 2 FAQ
  • If the color looks fine while connecting directly to the TV monitor but it turned gray or flickering while connecting with a capture card & pass through monitor:  
    • Turn off the HDR output on the Switch 2
    • Try switching TV resolution (720p, 1080p, 1440p, 2160p) on Switch 2. If it's not working, please create a support ticket to contact our support team