Device connection keeps saying no input signal.
It’s suggested to check the following to identify if it is related to installation:
1. New Firmware
Access to GC513 download page. Download and upgrade to the latest firmware, 2.1.7.10:
Live Gamer Portable 2 PLUS - GC513 | AVerMedia
2. Mode Switch
GC513 has three modes, including PC mode, PC-Free mode, and Storage mode. Check if the Mode Switch is at a correct position
3. HDCP
If the video input source has HDCP (High-Bandwidth Digital Content Protection), check if the HDCP setting can be turned off from the video source in use, and then select GC513’s HDCP setting by AVerMedia RECentral application to be off or on based on the video source accordingly, as shown in the following chart:
HDCP setting can be found in RECentral > Settings > HDCP Detection.
4. microSD card
If the light on GC513’s turns red, it may be due to the incompatibility of the microSD card in use.
LGP2 Plus requires a Class 10 or above microSD card. Please refer to the list below.
A list of compatible micro SD cards
LGP2 Plus requires a Class 10 or above microSD card. Please refer to the list below:
ADATA microSDHC Premier UHS-I U1 16GB CL10 (16GB)
ADATA microSDHC Premier UHS-I U1 32GB CL10 (32GB)
Kingston microSDHC Class 10 (32GB)
Patriot microSDHC C10 (32GB)
Patriot EP Pro Series microSD C10 UHS-I U3 (64GB)
SAMSUNG microSDXC UHS-1 C10 (64GB)
SanDisk Ultra microSD UHS-I (16GB)
SanDisk Ultra microSD HC U1 (32GB)
SanDisk Ultra microSD UHS-I (32GB)
SanDisk Extreme SDXC UHS-I (128GB)
Transcend microSD UHS-I 400x (16GB)
Transcend microSD UHS-I PREMIUM 200x (32GB)
Transcend microSD UHS-I PREMIUM 400x (32GB)
Transcend microSD UHS-I PREMIUM 400x (128GB)
5. Video Sources & Resolution
Ensure the input source is with a standard HDMI 2.0 interface to connect to GC513. If the video source is other than a game console, there may be compatibility issue. If it is an iPhone, please use a Lightning Digital AV Adapter made by Apple. If it is an iPad, connect power adaptor to the Apple Lightning Digital AV Adapter during usage.
Lightning Digital AV Adapter - Lightning to HDMI - Apple
Further, check if the resolution and frame rate of the video source’s setting is supported by GC513:
• Supported Resolutions (Video input):2160p, 1080p, 1080i, 720p, 576p, 480p, 480i
6. USB & HDMI Cables
If GC513 device appears in Device Manager:
Check if swapping with a known good HDMI cable can fix an
issue like this.
If GC513 device does not appear in Device Manager:
> Connect to the other USB ports, or test on another computer
> Swap with a good USB cable
