When RECentral Express can't run properly or stop working, how can I fix it?

If you are facing the issue when RECentral Express stop working, please provide us System log and RECentral log to us: 
https://www.avermedia.com/us/support/technical

-System log file: 
 

Please follow below steps to save system information, then send us the file:

Launch System Information.app> Applications>Utilities>System Information

Click [Save...].



 

-RECentral log file-


1. RecentralExpress.log

Macintosh HD> Users> XXX> Library> Logs> RecentralExpress.log




2. RECentral Express_XXXXXXX.crash

Macintosh HD> Users> XXX> Library> Logs> DiagnosticsReports> RECentral Express_XXXXXXX.crash circled in red color

 




3. Configuration Folder

Macintosh HD> Users> XXX> Library> Preferences>RECentral Express> Configuration Folder (common_setting…etc circled in red color)




Please provide us the above log to our support team: https://www.avermedia.com/us/support/technical
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