RMA & DOA  

RMA (Return Merchandise Authorization)

Products found to be defective after 30 days of the original invoice date and still within the warranty period are eligible for RMA returns. Products outside of the warranty period can still be serviced at the customer’s expense.

DOA (Dead on Arrival)

Products are considered DOA if they exhibit a complete failure to power on, initialize, or operate as intended within 30 days of the original invoice date. 

Warranty Period

LIMITED WARRANTY:  

The warranty periods listed in the following chart are only applicable to the products shipped after July 1st, 2023.

36 months

Audio

ARM

Capture (BU110, GC555, GC551 excluded)

Control Center

Video Bar

Webcam

Kit

Video Station GC515 

24 months 

Capture BU110, GC555, GC551

Audio GS series, GH510

6 months

Battery of Wireless Microphone

30 days DOA

Accessories: 

Pop Filter BA310, Shock Mount, Microphone Charging Dock AW315C, cable, tripod, remote controller, adapter, light, etc.

Please be aware that certain product models, including GL310, C985, C875, GC510, GC550, AW310, AW313, TV tuner series, and models discontinue before January 1st., 2023, still retain their original warranty periods and are not covered by the warranty periods mentioned above.

EXTENTED WARRANTY

Register your product and automatically get 12 months of warranty extension for free. The extended warranty program is currently available only for the following list of products. Click here for product list

Please register your product within 90 days of purchase.

The warranty durations are calculated based on the date of invoices. Please provide your original proof of invoice and product registered information when requesting warranty services.

Service Policy

For DOA: All DOA items will be replaced with new items, and both return and dispatch shipping expenses will be covered by AVerMedia. 

For RMA (In Warranty): AVerMedia will provide a free-of-charge repair service. The shipping method and costs of returning RMA items to AVerMedia are the customer's responsibility. The shipping method and expenses of sending repaired items back to customers will be covered by AVerMedia.

For RMA (Out-of-Warranty): Customers will be charged a fee for product inspection and repair services. The shipping method and costs of returning RMA items to AVerMedia are the customer's responsibility. The shipping cost of sending repaired items back to the customer is also at the customer's expense.

RMA Evaluation Process

Upon receiving an RMA request, AVerMedia's Technical Support team will:

1. Evaluate the provided information to determine whether the product falls under warranty coverage.

2. Communicate with the customer to gather additional details or recommend troubleshooting steps if necessary.

3. Provide an RMA number if the product was purchased directly from AVerMedia and is eligible for RMA service. Should products be acquired through authorized distributors, please consult with the local distributor to obtain an RMA number request for the in-warranty replacement.

RMA Return Procedure

Customers are required to follow these steps when returning products for warranty service:

1. Obtain an RMA number from your local distributor, or AVerMedia's Technical Support team.

2. Package the product securely to prevent damage during transit.

3. Clearly label the package with the RMA number.

4. Include a copy of the RMA approval notification inside the package.

5. Ship the package to the designated address provided by your local distributor, or AVerMedia. 

Note: Prior to sending the product for repair, customers are advised to take the necessary measures to safeguard their data. This includes creating backups of important files, documents, and settings. AVerMedia is not responsible for any loss of data that occurs because of repairs, replacements, or any actions taken during the repair process.

RMA Resolution

Upon receiving the returned product, AVerMedia will:

1. Inspect and test the product to verify the reported issue.

2. Repair or replace the product as deemed appropriate by AVerMedia's technical team. In cases of user-induced damage, repair costs will be borne by the customer, and AVerMedia will provide a repair quote.

3. Notify the customer of the resolution and provide an estimated return shipping date.

Customer Satisfaction

AVerMedia is committed to providing prompt and efficient service to ensure customer satisfaction. Feedback regarding the RMA process is welcomed to continually improve services.

LIMITED-OBLIGATION

AVerMedia does not provide services under circumstances other than those previously mentioned in the warranty policy, nor carry any other implicit, explicit, or subsidiary obligation in the warranty policy. Please refer to, and only to, the warranty policy for AVerMedia service obligation. The warranty policy supersedes any other promise in oral. The warranty policy does not cover any random, extraordinary, direct, or indirect damage that comes with the manufactured product, even when AVerMedia has been notified of the possibility of such damages. All actions of repair, or replacement by AVerMedia are in fulfillment of the promises indicated under the warranty policy.

Changes of Warranty & RMA Service Policy

AVerMedia reserves the right to change, explain, and modify the Warranty & RMA Service Policy from time to time without notice. Please review the policy each time that you visit.