Why can’t I hear the game audio in preview and my recording video clip?

Following troubleshooting take GC553 and GC553G2 as an example: 

1. Physical connection:

Make sure the game console outputs game audio from HDMI output. Disconnect your microphone or headset from game controller, camcorder, or bluetooth from iPad, mobile phone...etc

Additionally, if you are using GC553G2, are you connecting both the HDMI input and line input to the GC553G2 at the same time? Please note that the GC553G2 only supports one input at a time, with the default being the AUX input.
If you are using PS5, you can connect PS5 game audio from PS5 game controller to GC553G2 line in, and connect your headset to GC553G2 line in port.

Notes: Please note if you connect your headset on PS5 game controller, the PS5 game audio will not go thru HDMI then GC553G2 cannot receive PS5 game audio.

2. OS setting

Checking if AVerMedia device capture audio: Go into the Sound setting menu, connect HDMI video source, then see if AVerMedia device capture audio (volume bar flash detected)




If you are using macOS, you can follow the below illustration (Notes: Choose Live Gamer Ultra as Sound input device)



3. Software setting

Please check the setting profile in RECentral and OBS Studio

RECentral: When you install and launch RECentral, HDMI input audio should be captured automatically.



OBS Studio:  You can follow the below OBS Studio installation guide: 
Windows: How can I set up GC553 with OBS Studio in Windows
macOS: How Can I Set Up GC553 with OBS Studio macOS

In short, you could add Live Gamer Ultra (GC553) as Audio input device in Source section, and choose Monitor and Output in Audio Monitoring by going into Mixer icon.


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