AVerMedia
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Account
  • Search
  • Contact Sales
Mobile nav
SUPPORT
  • Downloads & FAQ
  • Technical Support
  • Warranty & RMA Services
  • Where to Buy
  • Certification
    • Barco
    • Chromebook
    • Zoom

When connecting Live Gamer Ultra (GC553) to my 4K TV with the input source(PlayStation/Xbox game console) I can’t select 2160p (4K) resolution at game console settings, only 1080p available, what to do?


Please ensure that you connect the 4K60 Pro to GC553 and an HDMI 2.0 on the 4K TV by using the HDMI 2.0 or above cable

Press the Menu button your TV remote, then scroll down and choose options, and Select HDMI Input Mode.
Next, choose the input mode to HDMI 2.0

 

  • About Us
    • About AVerMedia
    • Contact Us
    • 投資人關係
    • Corporate Social Responsibility
    • Recruiting
  • Media
    • Press
    • Media Reviews
    • Videos
    • Awards
  • Support
    • Downloads & FAQ
    • Technical Support
    • Warranty & RMA Services
    • Where to Buy
    • EOL
  • Other
    • Workspace
    • Store
    • Store
    • Business Inquiry
    • Blog
    • TAA Compliance
    • Our Partner
    • NDAA Compliance
fb
linkedin
twitter
youtube
reddit
Copyright © AVerMedia.
  • Products
    • Webcams
      • 4K UHD
      • 1080 FULL HD
      • Kits
    • Capture
      • 4K Capture
      • 1080p60 Capture
      • AV / S Video Capture
      • DSLR / Camcorder capture
    • Audio
      • Speakerphones
      • Microphones
      • Wireless Microphone
      • Accessories
    • Control Center
      • Creator Central
    • Video Bar
      • Mingle Bar
    • Software
      • Video Collaboration
      • Capture
  • Workspaces Solutions
    • Workspaces
      • Game Streamer
      • Video Content Creator
      • Work From Home
      • Education
      • Corporate
  • Embedded Solutions
  • Support
    • Support
      • Downloads & FAQ
      • Technical Support
      • Warranty & RMA Services
      • Where to Buy
      • Certification
  • Store
  • Store
  • Language