My controller's touch panel suddenly stopped working. How can I resolve this issue?

Try plugging the microphone into different USB ports or temporarily disconnect any wireless USB devices or capture devices from your computer. Then, directly plug the AX310 into a USB port on your computer.
If the issue persists, please contact AVerMedia customer support (https://www.avermedia.com/support/technical) and let them know if the touch panel, knob, and software (AVerMedia Creator Central) are functioning properly.
Provide your computer information (especially the motherboard, laptop model, and the brand of USB 3 host controller you are using).
We need your assistance to provide HWiNFO (URL: https://www.hwinfo.com/download/), and send the created Logfile to us: *create logfile > XML.



20211216