These are the technical specifications of PW313D DualCam.

Windows

Desktop

RAM: 8 GB or more

Laptop

RAM: 8 GB or more

Mac

OS: macOS 10.15, 11
Display: 1280 x 800 or higher resolution

iMac 2017

RAM: 8 GB or more

Macbook Pro 2019

RAM: 16 GB or more

Mount On Monitor

Mount on Tripod

X: Not recommend to get dual cam video at the same time due to USB bandwidth is not enough

Left Cam Video

FOV 71.2°(D), 63.8°(H), 38°(V)

Right Cam Video

FOV 76.2°(D), 67°(H), 52.4°(V)

USB 2 type-C body side to type-A PC side, 2M

1. Check USB cable

Check that you are using the Type C to USB cable that was included with your webcam

2. Disconnect other USB devices

Try disconnecting any other USB devices from your computer, or connect them to different ports.

Pairs of USB ports often share resources. If two ports are occupied by high bandwidth devices such as capture devices, external hard drives, or webcams all available bandwidth may be used, leaving inadequate bandwidth to properly display your webcam’s video.

3. Reduce source resolution or frame rate

Lowering the incoming resolution or frame rate helps your PW313D use less USB bandwidth.

Notes:

If you have selected CamEngine as the video source in a third party application, the resolution/frame rate must be adjusted within that application. Adjustments made in CamEngine will not change the resolution/frame rate in the third party application.

If you have tried all the above suggestions and are still encountering problems, please contact AVerMedia’s technical support team via this link: https://www.avermedia.com/us/support/technical

1. Check if your webcam is being used by another application.

Your webcam’s video can only be accessed by one program at a time. Check if any other programs are running and using your webcam’s video. Some programs, such as Discord, Microsoft Teams, and Zoom, hide in the taskbar when closed, so make sure you have fully exited.

2. Adjust privacy settings.

Check that your camera is enabled for use on your computer.

If you are using Windows 10:

1. Click the Windows icon at the bottom left.
2. Click the gear icon and select “Windows Settings.”
3. Click “Privacy.”
4. Under “App Permissions”, click “Camera.”
5. Here you’ll find a list of all apps (e.g. CamEngine, Teams, Zoom) that have the option for accessing your webcam’s video.
6. Find the app you want to use and ensure that ON is selected.

If you’re using macOS:

1. Go into Settings.
2. Click “Security & Privacy.”
3. Go to the “Privacy” tab.
4. On the left toolbar select “Camera.”
5. Make sure that CamEngine (or Teams, Zoom, etc.) is checked on the right.

3. Reconnect your AVerMedia webcam

If the issue persists, please try the following:

• Unplug your webcam, then plug it back in.
• Try other USB ports on your computer.

4. The privacy shutter is closed.

Make sure the privacy shutter is not covering the lens before use.

5. If the issue is still not resolved, test your webcam using your computer’s preinstalled applications, such as FaceTime (Mac) or Camera App (Windows).

This guide explains how to troubleshoot issues you may encounter while using CamEngine. The below lists provide a quick overview:

Software

• Try closing other software applications.
• Try adjusting your webcam's resolution or frame rate in both CamEngine and any other app that's using your webcam's video.

Power Supply Setting

• In the Power Options window, find Select a Power Plan, then select High Performance. If you are using a laptop make sure it's connected to a power supply.

System Requirements

• Windows 10(64-bit), Intel or AMD CPU
• macOS 11.0, Intel or Apple CPU
• NVIDIA^® GeForce^® GTX 1060 or above(advanced properties); RAM: 8GB or more