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Часто задаваемые вопросы

LGP Lite - GL310

After updating operating system to Windows 10 Spring update [1803] following error message shows when start up RECentral 1:

This error is resulted by the new 1803-update that controls the way of applications connecting your webcams and video capture devices.

Please refer to following steps to resolve the situation:

 

STEP 1:

In Windows Search type “Privacy Settings” then click “Enter”

 

STEP 2:

At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on

“Allow apps to access your camera”

With applying this setting RECentral 1 will start properly and your AVerMedia game capture card will be accessible.


A: Follow the steps to resolve this issue.

1.Go to the locations listed below and look for the system file “ksxbar.ax”.
For x86 system: C:\Windows\System32
For x64 system: C:\Windows\SysWOW64
(The system directory is generally located in “C”. If the location of your system directory has been changed, search accordingly.)

2.If you can’t find the system file, it could mean that the file has been removed. Try update your Windows or reinstall Windows to recover the file.

3.Make sure “ksxbar.ax” is in your system directory. Then download file “regxbar.zip” here, unzip it, and run one of the files listed below based on your system’s bit version:
For x86 system: run regxbar_x86.bat
For x64 system: run regxbar_x64.bat
(If your system directory is not in “C”, open the “.bat” file with a text editor, change the location accordingly and then run the “.bat” file.)

4.Restart “RECentral.exe” and check whether the issue is resolved.
Legally, unless you have been duly licensed, we expressly advise that you DO NOT record copyrighted contents, particularly those with copy protection such as HDCP, to avoid breaking the law.
If you have been duly granted a license to record copyrighted contents, it is technically possible to use a splitter with our product; however, our warranty does not cover such usage, and AVerMedia will not be liable to any damage caused by such actions.
It’s possible that you played Blu-Ray disc or opened some applications (Netflix, Hulu) that activated HDCP protection on your XBox One. HDCP has failed Xbox One error can prevent you from recording your gameplay sessions.

Please refer to following suggestions to resolve the situation.

Solution 1 – Restart your console
Try to restart your console. This will clear temporary files and fix this and many other problems. To restart your Xbox One, do the following:

 1. Press the Xbox button on your controller to open the guide.
 2. Select Settings.
 3. Select Restart console.
 4. Select Yes to confirm.

You can also restart your console by holding the power button for 10 seconds. After your console turns off, wait for a few seconds and press the power button again to turn it on. After your console restarts, the temporary files will be removed and the error should be resolved.

Solution 2 – Turn on Energy-saving mode
In case restarting your XBox One didn’t help to solve the issue please follow steps below:

 1. Press the Menu button on your controller and go to Settings.
 2. Select Power & startup.
 3. Go to Power Options section, select Power mode and press the A button on the controller.
 4. Select Energy-saving.
Xboxone HDCP FAQ

After enabling this option, turn off your Xbox off then restart it. The issue with HDCP should be resolved completely.
The XBOX One S supports resolution output at 4K (3840x2160) and has setting for HDR color. If you want to record game footage of XBOX One S with your AVerMedia capture card make sure to lower resolution to supported 1080p and turn off/disable HDR function.
Yes, AVerMedia capture cards can capture game footage from PS4 PRO under following circumstances:
Set PS4 PRO output to 1080p resolution and turn off HDR color output.
In case you connect 4K TV to AVerMedia capture card’s HDMI output port please make sure to disable HDMI UHD color options in your TV’s settings.
When connecting an Android smartphone / tablet, the outputs from HDMI are subjected to HDCP
Therefore, you will not be able to receive video (in RECentral) and record.
Yes, but you will need composite/component to HDMI converter. For this purpose we highly recommend our ET111/ET113 converter.
Setup:
Connect your console to ET converter via composite/component cable* and connect HDMI from converter to your AVerMedia game capture card’s HDMI in. Make sure to plug converter to USB power supply.

*If your old console has only composite (AV) output please consider ET111,
if your old console has component output please consider ET113.
Yes, please connect Raspberry Pi 3 HDMI out via HDMI cable to your AVerMedia capture card’s HDMI input port and set Raspberry Pi HDMI setting to “Mode 34” (1080p30fps).
Please confirm that the HDMI monitor you connect to the capture card’s HDMI out has built-in speaker. In case the connected monitor doesn’t have speaker (thus can’t play audio) in the HDMI pass-thru setup (input source>capture card>monitor) the input source’s audio output to the capture card will be blocked and there won’t be audio received in software preview.
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