If the preview video in the software does not appear smooth, what can I do to improve it? When official support asks me to capture a pass-through monitor EDID log using Assist Central Pro, how should I proceed? How to Set Up the AV1 Encoder in OBS Studio? Troubleshooting: Black screen or resolution drop during Pass-through at specific resolutions Nintendo Switch 2 Troubleshooting with AVerMedia Capture Device Why do I only see a black screen in the software preview with no error messages? How could I fix the error message Resolution is not supported?(QR) How to solve firmware upgrade fail (GC553G2/GC575) on Windows? Why is my preview video and audio out of sync/desync/audio latency or delay on Windows?(QR) How can I control GC553G2 RGB lighting with Windows Dynamic Lighting? Why is there no game audio in both the software preview and my recorded videos? Can AVerMedia capture card devices work with Mac computers with M1, M2, M3, M4 series? How can I enable 4K60 capture (10Gbps transmission speed) for my GC553G2 on a Mac? In multiple scenes of OBS, how to fix black screen when use AVerMedia capture card ? Why is the audio stuttering, cracking, or choppy in the software preview? Can the GC553G2 be connected to a USB3 Type A port, or Thunderbolt/USB4 port? How to fix "No Audio" issues when setting up 5.1 multi-channel sound on GC553G2 / GC575 / GC553 Pro? How can I start to use Assist Central Pro with GC553G2/GC575/GC571? Why can't I select 4K144/1440p240 on the passthrough screen via GC553G2/GC575? How do I confirm that my computer supports USB 3.2 Gen2 Type C (10Gbps)? Why is my GC553G2 not recognized on my PC or Mac? HDMI 2.1 capture card – FAQ for Signal and Display Troubleshooting Can I use GC553G2/GC553/BU113/GC551G2 on my MacBook/Mac? What is HDCP and how could I fix HDCP message appear on my preview? (QR) What are the supported passthrough and capture resolutions and frame rates for each color format on GC553G2/GC575? My capture device cannot be detected when it is connected to the android phone, but everything goes fine on the PC. How can I solve it? Device connection keeps saying no input signal, how can I fix it? (QR) How do I use Party Chat during gameplay? Why Is My PC Game Audio Not Captured? Dual-PC Setup Instructions Why am I hearing static or buzzing noise from my headset? When capturing video from my PC connected to the capture card I experience screen tearing in software preview or on the recorded file, how to fix this issue? Why does my capture device has orange light(GC553G2) or green flash light (GC553/GC551G2/BU113/GC553Pro/BU113G2)? Can I record from an iOS/iPadOS/Android device using an AVerMedia capture card? What should I do if my USB capture device cannot be found?