• Account
  • Search
  • Language
Mobile nav
SUPPORT

Why does the preview image appear washed out, grayish, or overly saturated when using the capture card?


This issue is usually caused by a mismatch between the HDR (High Dynamic Range) settings of the video source and the capture software (OBS Studio / Streaming Center). 
Please refer to the appropriate solution below based on your capture card model.  

Scenario 1: Your capture card does NOT support HDR recording 
(Applicable models:GC551G2, GC311G2, GC313Pro, GC515) 
 


If your capture card does not support HDR capture, but your video source is outputting an HDR signal, the preview image may appear washed out, grayish, or have incorrect colors. 
Please disable HDR on your video source and change the output to SDR. 
 
  • iPhone / iPad 
Go to : Settings > Display & Brightness > Turn off High Dynamic Range (HDR) or any related HDR display/recording settings. 
  

 
  • Switch 2 / PS5 / Xbox Series X
Go to the console's display settings and set HDR to Off. 




 

 

 

Scenario 2: Your Capture Card Supports HDR Recording, but the Windows and Software Settings Are Incorrect
(Applicable models: GC553G2, GC575, GC573, GC553PRO)



These high-end capture cards support HDR recording at the hardware level. If the captured image still appears abnormal (such as incorrect colors, overexposed or dim images, or HDR failing to display properly), it usually indicates that the Windows HDR setting or the Color Format in the capture software is not configured correctly.

  • Enable HDR in Windows
    • Go to Windows Settings → System → Display → HDR
    • Turn on Use HDR.

  • OBS Studio 
For the Video Capture Device, configure the following settings: 
  1. Video Format to P010  
  2. Color Space to Rec. 2100 (PQ) 
 
  • Streaming Center 
Open Settings and set the Video Format for preview/recording to P010.

Language