AVerMedia guarantees that the hardware products purchased by the customer shall have no defects in either material or workmanship. If the product is found to have a defect or failure within the specified duration of the warranty period, AVerMedia will provide the appropriate services for measures based on the provisions of the limited warranty. Unless otherwise specified, the product warranty period recognized by AVerMedia will be the period stated on the sales receipt or invoice, which the customer should have obtained on the original date of purchase. Only during this period is the customer entitled to AVerMedia warranty service.
Product |
Standard Warranty |
Where to Repair? |
All products |
1 years of guarantee |
Please contact your reseller |
Power adaptor and remote controller |
1 year guarantee |
|
Rechargeable Battery |
1 year guarantee |
Before obtaining warranty service, the customer must complete the following steps:
Upon contacting AVerMedia to seek problem resolution, please ensure that you are familiar with and abide by the company procedures for determining and resolving the problem. By means of calling, emailing, or remote assistance, the customer service center will diagnose and fix the problem. Under certain circumstances, you may be required to download and install specified software for updates. In the event that calling, updating software, or other means fail to resolve the issue, AVerMedia and its customer service center will arrange for repairs appropriate to the warranty service provided to the product.
If the services provided during the warranty period stipulate a need for product or parts replacement, then the customer agree that the original products and parts being replaced will belong to AVerMedia, and the replacement parts will belong to the customer. This premise applies solely to AVerMedia products and parts deemed eligible for replacement. AVerMedia does not guarantee that the replacement product or part provided will be new, but AVerMedia guarantees that it will be able to function properly or equal to the standard of an original counterpart. Replacement of the product or parts may only occur during the warranty period remaining from that set forth by the original warranty period. When sent for replacement, products or parts will be replaced by the same type of product or part. There will be no repairs undertaken for those products or parts.
If you obtain service under this warranty, you agree to and fully authorize AVerMedia to store, use, and handle information related to the warranty service, as well as your personal contact information, including but not limited to your name, phone number, address, and email. AVerMedia requires this information to perform the necessary service set forth by this warranty. For warranty service and outcome satisfaction, AVerMedia reserves the right to contact you in order to understand the problems that occur during usage of the product; the company may also notify you about any product recalls or safety issues. To achieve satisfactory results, the customer fully licenses AVerMedia to transfer his/her customer information to the country or region of the original purchase. This allows AVerMedia Technologies, Inc. to undertake the scope of product or parts maintenance of the warranty service. AVerMedia may also disclose this information under certain legal requirements.
AVerMedia assumes responsibility for maintenance only under the circumstances of normal use that result in hardware failure. AVerMedia does not accept responsibility for failures or defects caused by human factors, unnatural causes, or otherwise, including but not limited to:
Services may vary by geographic region. If you purchased product support from AVerMedia, please contact AVerMedia or its agents for a response regarding the appropriate services for your product. AVerMedia’s scope of warranty services include:
AVerMedia accepts responsibility for the damage of loss of products only under the following circumstances: when the company has a product in store or when a product is being transported by the company. If any information contained in the product (including confidential information, proprietary information, or personal information) is missing or revealed, AVerMedia or its service dealers are without responsibility.
Under any circumstances, if the solutions proposed under the warranty have not fulfilled its basic purpose, AVerMedia, its subsidiaries, suppliers, and dealers do not assume any burden of liability: (a) loss, damage, or disclosure of client data; (b) special damages, incidental damages, punitive damages, or consequential damages, including but not limited to loss of profits, loss of business revenue, goodwill, or anticipated damage to balance loss, and even if the possibility has been raised, whether the claim is based on contract, warranty, negligence, strict liability, or other liability. Under the circumstances that AVerMedia, its subsidiaries, suppliers and distributors assumes responsibility for damages caused by any reason, the amount of its total liability shall not exceed the actual payable of direct damages, nor shall it exceed the amount paid by the customer for the product. Prejudice to the foregoing restriction does not apply to personal injury or death caused by injury, nor does it apply to the compensation required by law for AVerMedia to assume with regards to real or tangible property. Where the law does not exclude or limit incidental or consequential damages, the above limitations or exclusions may not apply to the customer.
This warranty provides the customer with specific legal rights. The customer may be subject to jurisdiction in accordance with the relevant laws in his or her district, but the customer is subject to the laws and regulations that govern the country or state where the product was originally purchased. This warranty does not affect any legal rights, including the limitations or exclusions laid out by this contract; instead, the control of the consumer goods sold is governed by the relevant laws or regulations born of consumer rights.
Legal Policy and Terms of this Web site:
The information on this Web site is provided by AVerMedia Technologies Inc. (hereinafter called AVerMedia) as a service to our customers. Customers may download information provided on this Web site within a reasonable range for non-commercial purposes; however, they must comply with the Terms of Use stipulated below. Downloading information from this Web site constitutes agreement with following terms and conditions. If you do not agree to the following terms and conditions, please do not use this Web site.
1. Privacy
(1) User Compliance
All information users have provided on this Web site will be regarded as non-confidential information and AVerMedia is not under obligation to ensure communication security. It is prohibited for users to provide material that is illegal, threatening, defamatory, obscene, pornographic or which otherwise violates laws, statutes and regulations in the territory where users locate.
(2) Personal Information
User's personal information is highly valuable to AVerMedia. We will not disclose personal information and any personal information you have provided will only be used on this Web site. AVerMedia will keep your information and save a backup in the Web site database. However, AVerMedia will not disseminate the contents of the information database to other individuals or companies.
2. Terms of Use
(1)Trademarks
AVerMedia,圓剛, AVer, AVer TV, RECentral and 液晶精靈 are trademarks or registered trademarks of AVerMedia. The absence of any trademarks or registered trademarks of AVerMedia in this policy statement or other parts of this web does not constitute a waiver of any rights or interests that AVerMedia has established.
The trademarks of AVerMedia may not be used without express permission. If you have any demand for using AVerMedia's trademarks, the prior written consent of AVerMedia is required. Appropriately reference to source and proper acknowledgement therein are also required, such as to make a statement "AVerMedia is the registered trademark of AVerMedia Technologies Inc.". You may obtain the License for the use of product imagines, trademarks and logos of AVerMedia via contacting AVerMedia for detailed information.
All other products and brand names posted on this website are registered trademarks of the relevant companies, such as "Microsoft" and "Windows" of Microsoft Corporation of the United States and "Intel" of Intel Corporation of the United States.
(2)General Information
AVerMedia may from time to time revise legal information without notice to conform to new company policies. Please visit this website periodically to review the current Terms of use. The continued use of this website will mean user accept any change.
(3)Downloading Software
AVerMedia provides original drivers and related software on this Web site that can be downloaded by customers. (You may download one driver software related to the product you purchased to update your PC's driver software.) However, unauthorized use of this company's software for commercial purposes is prohibited.
It is acknowledged that the original software drivers AVerMedia provides may be modified by various hardware manufacturers for the purpose of different hardware optimization. AVerMedia does not guarantee that all the drivers provided from this website will meet requirements of the users'' current equipments or devices and in no events shall AVerMedia bear any liability, whether express, implied or stipulated by related laws and regulations. If you have any technical problems after downloading the software, AVerMedia recommends users to ask for help directly from your PC manufacturers or distributors who sell the equipment or devices.
(4)Policy Scope
This policy is applicable to all AVerMedia's global Websites, and versions of these Websites in various languages. AVerMedia Technologies Inc. All rights reserved. No reproduction. AVerMedia Technologies Inc.