Support | AVerMedia
※ Please enter the product model number (e.g. GC513) or question in the search box or follow the steps below to find your solution.

FAQs

AVerTV Mobile 510 for Android™ - EW510

Make sure AVerTV Mobile II is properly installed on your mobile device. The app can be download from Google Play. The message below will appear every time you connect your EW510 to your mobile device, tap OK to connect your EW510 to the app. If you select “Use by default for this USB device”, the app will launch automatically when you connect your EW510 to your mobile device.

Please check that:
a) You have properly installed AVerTV Mobile II on your Android mobile 
  device.
b) Your EW510 is properly connected to your Android mobile device.
c) Either the bundled Telescopic Antenna or the High-Gain Antenna is 
  properly connected to your EW510.
d) You’ve selected the country you’re located in, and have completed 
  channel scanning.
e) You are scanning for channels at a location with good digital signal
  reception (e.g. near a window or an unobscured open space).
Launch AVerTV Mobile II on your mobile device, select Settings (gear icon) → Video Decoder, and select Hardware Decoder. If Software Decoder is selected you will only be able to watch SD programs. Selecting Hardware Decoder allows you to watch HD programs. Please be reminded that the playing quality and the fluency of the HD programs are affected by your CPU’s usage and its decoding power.

The video quality is dependent on the status of digital signals at your location. We recommend using the bundled High-Gain Antenna, with the antennas fully extended and spread open. Adjust the angles of the antennas, or adjust your position near a window or an unobscured open space. You can check the signal strength on screen at the top right corner (as shown below) to get the best result.

You’ll need to connect your EW510 to your Android mobile device, launch the AVerTV Mobile II app, and select Video Gallery to watch recorded videos.
Yes you can. Launch the AVerTV Mobile II app, tap on Settings → Sort Channels, tap and hold the channel you would like to reorder, and drag it to your desired position.
Because it may take a while for some of the program information to be downloaded. You can also tap on EPG to check the latest program information (as shown below).

This product is only compatible with TV signals from the country of purchase.
Make sure you have enough storage space remaining on your Android mobile device. As recordings will be saved directly onto your device, recordings will not be completed if you don’t have enough storage space remaining.
Yes, you can. After recording TV programs on your Android mobile device with your EW510, connect your mobile device to a PC, and simply move or copy the recordings to the PC.
If your local signal supports bilingual programs, you can switch the languages in Settings. While the program is playing, tap the screen once to open the control panel, and tap on the gear icon. Tap on Audio Track or Subtitles and select your preferred language.
AVerTV 3D on Windows 7 requires decoder to play AC3 audio. In order to resolve the no audio issue please download 3rd party decoder from following link: https://github.com/Nevcairiel/LAVFilters/releases and install it on your computer. After installation open AVerTV, channel will play with audio.
We want to help you find a solution! Contact us.



Privacy 


Legal Policy and Terms of this Web site:

The information on this Web site is provided by AVerMedia Technologies Inc. (hereinafter called AVerMedia) as a service to our customers. Customers may download information provided on this Web site within a reasonable range for non-commercial purposes; however, they must comply with the Terms of Use stipulated below. Downloading information from this Web site constitutes agreement with following terms and conditions. If you do not agree to the following terms and conditions, please do not use this Web site. 

1. Privacy 

(1) User Compliance
All information users have provided on this Web site will be regarded as non-confidential information and AVerMedia is not under obligation to ensure communication security. It is prohibited for users to provide material that is illegal, threatening, defamatory, obscene, pornographic or which otherwise violates laws, statutes and regulations in the territory where users locate. 

(2) Personal Information
User's personal information is highly valuable to AVerMedia. We will not disclose personal information and any personal information you have provided will only be used on this Web site. AVerMedia will keep your information and save a backup in the Web site database. However, AVerMedia will not disseminate the contents of the information database to other individuals or companies.


2. Terms of Use 

(1)Trademarks 
AVerMedia,圓剛, AVer, AVer TV, RECentral and 液晶精靈 are trademarks or registered trademarks of AVerMedia. The absence of any trademarks or registered trademarks of AVerMedia in this policy statement or other parts of this web does not constitute a waiver of any rights or interests that AVerMedia has established.

The trademarks of AVerMedia may not be used without express permission. If you have any demand for using AVerMedia's trademarks, the prior written consent of AVerMedia is required. Appropriately reference to source and proper acknowledgement therein are also required, such as to make a statement "AVerMedia is the registered trademark of AVerMedia Technologies Inc.". You may obtain the License for the use of product imagines, trademarks and logos of AVerMedia via contacting AVerMedia for detailed information.

All other products and brand names posted on this website are registered trademarks of the relevant companies, such as "Microsoft" and "Windows" of Microsoft Corporation of the United States and "Intel" of Intel Corporation of the United States. 

(2)General Information 
AVerMedia may from time to time revise legal information without notice to conform to new company policies. Please visit this website periodically to review the current Terms of use. The continued use of this website will mean user accept any change. 

(3)Downloading Software 
AVerMedia provides original drivers and related software on this Web site that can be downloaded by customers. (You may download one driver software related to the product you purchased to update your PC's driver software.) However, unauthorized use of this company's software for commercial purposes is prohibited.

It is acknowledged that the original software drivers AVerMedia provides may be modified by various hardware manufacturers for the purpose of different hardware optimization. AVerMedia does not guarantee that all the drivers provided from this website will meet requirements of the users'' current equipments or devices and in no events shall AVerMedia bear any liability, whether express, implied or stipulated by related laws and regulations. If you have any technical problems after downloading the software, AVerMedia recommends users to ask for help directly from your PC manufacturers or distributors who sell the equipment or devices.

(4)Policy Scope
This policy is applicable to all AVerMedia's global Websites, and versions of these Websites in various languages. AVerMedia Technologies Inc. All rights reserved. No reproduction. AVerMedia Technologies Inc.