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FAQs

Live Gamer EXTREME 2 - GC551

Please check following points:

1. Make sure to connect GC551 Live Gamer Extreme 2 to native Intel USB 3.0/ USB 3.1 host controller, try to switch the device to another USB 3.0/3.1 port.

USB 2.0 is not supported.

2. Don’t connect LGX 2 via USB hub.

3. Have you installed device driver? If the LED status on the GC551 is solid dark red, this means that Windows doesn’t detect it or the driver installation is incomplete. Please check GC551 status in Device Manager/ Sound, video and game controllers.

4. Try to restart Windows and replug LGX2 to USB 3.0/3.1 port. Make sure that the connection is firm and not loose.

When properly installed Live Gamer Extreme 2 LED will lit solid blue.

Please check the followings:

1. GC551 Live Gamer Extreme 2 is connected to USB 3.0/ 3.1 (gen 1) host controller port

* we recommend to use native Intel USB 3.0/ 3.1 (gen 1) host controller

*connection to USB 2.0 is not supported

2. Please don’t connect GC551 Live Gamer Extreme 2 via USB hub instead connect it directly to

USB 3.0/ 3.1 port to ensure it gets sufficient power supply.

3. In order to maintain stability of the recording/ live streaming try to avoid connecting other devices to the same USB host controller.

*connect keyboard, mouse, external HDD, web camera, Wifi device to other USB 3.0 controller or to USB 2.0 port.

*set the recording save path to your computer’s built-in SSD, HDD.

4. Please check and confirm whether your graphic card meets the requirements highlighted on GC551 Live Gamer Extreme 2 product page/ System requirements

http://www.avermedia.com/gaming/product/game_capture/live_gamer_extreme_2_gc551

For desktop PC the minimal requirement is NVIDIA GeForce GTX 660 or if you are using gaming laptop NVIDIA GeForce GTX 870M.

5. Make sure to keep overall CPU usage under 70%, if necessary terminate other running applications at Windows Task Manager.

6. In order to reduce CPU usage you may use encoder at RECentral 4

[Recording quality] ▶ "Custom" ▶ "Codec" with built-in CPU / graphics board (GPU) hardware.

*Software encoding: H.264

*Hardware encoder: GPU (NEVNC), CPU (QSV)

*Graphic card’s driver should be update to latest available version.

 

Please note that Intel USB 3.1 as detected by our diagnosis tool refers to USB 3.1 Gen 2.

We have verified our product on USB 3.1 Gen 1 host controller and recommend to connect Live Gamer Extreme 2 accordingly to USB 3.1 Gen 1 port. The USB 3.1 standard is actually backward compatible with USB 3.0 (i.e. USB3.0 referred to USB 3.1 gen1).

Kindly note that recording AVI raw format is not supported by RECentral 4, the format of the recorded footage will be in MPEG-4 (video stream: AVC or HEVC, audio stream: AAC).

Kindly note that GC551 Live Gamer Extreme 2 because is not HDCP compliant, when you connect with HDMI cable, you can not display video when receiving copy protected video of HDCP (high-bandwidth digital content protection).

In order to be able to stream to your Youtube channel please use Google Chrome browser to enter your Youtube Creator tool page and confirm whether “Live streaming” function was set to “Enabled” status. If live streaming wasn’t activated yet click on the “Enable” button,

or please re-enable “Live Streaming” and try again.

To confirm what uncompressed format support means:

The AVerMedia Live Gamer Extreme 2 (GC551) delivers ultra low latency uncompressed 1080p 60fps video over USB 3.1 (Gen 1) Type-C  connection for HDMI sources.

The main feature that the LGX 2 touts is ultra-low latency uncompressed video, meaning you see the game as intended with no real lag or delay between what you'd see on your TV.

Without hardware encoding process, Live Gamer Extreme 2 can capture uncompressed raw data and stream it with minimal latency.

Please note that the recorded file as confirmed on official product page

will be at MP4 format.

On some platforms the video preview might not be so smooth. In order to improve on video preview experience please enter RECentral 4/Settings/General and under Display Performance enable VSync. Note however that with this setting activated the latency will increase slightly (about 30 ms).

The Nintendo Switch does not have a video out port - you cannot connect it directly to AVerMedia  capture product.

Please connect the Nintendo Switch to its Dock that comes with the product package.  That Dock has HDMI out.

 

1) Setup the Nintendo Switch and Nintendo Switch Dock as per Nintendo's instructions.  Confirm that you get an image on a regular TV or monitor.

2) Unplug the Nintendo Switch Dock's HDMI cable from the TV or monitor.  Leave the other end of the cable plugged into the Nintendo Switch Dock.

3) Connect the Nintendo Switch Dock to HDMI In port of your Live Gamer Extreme 2 capture card using that same HDMI cable.

4) Connect the HDMI Out port of your Live Gamer Extreme 2 to your TV using another HDMI cable.

5) Connect your Live Gamer Extreme 2 to your computer, and launch the software.

First of all connect your PlayStation 4 directly to your TV set or display via HDMI cable, without using our product.

Then, visit the Settings > System section of the PlayStation 4 interface, and

turn off/ disable HDCP

Connect PS4 (PRO) to Live Gamer Extreme 2 input via HDMI cable.

If you use PS4 PRO connect 4K display to Live Gamer Extreme 2 HDMI out.

*Please note that BluRay/DVD content can’t be recorded due to HDCP copy protection.

The XBOX One S/X game consoles support resolution output at 4K (3840x2160) and has setting for HDR color.

If you want to record game footage of XBOX One S with your Live Gamer Extreme 2 capture card make sure to turn off/disable HDR function.

Live Gamer Extreme 2 will be able to pass-thru 4K (3840X2160) but will record video at 1080p60.

It’s possible that you played Blu-Ray disc or opened some applications (Netflix, Hulu) that activated HDCP protection on your XBox One. HDCP has failed Xbox One error can prevent you from recording your gameplay sessions.

 

Please refer to following suggestions to resolve the situation.

Solution 1 – Restart your console

Try to restart your console. This will clear temporary files and fix this and many other problems. To restart your Xbox One, do the following:

  1. Press the Xbox button on your controller to open the guide.

  2. Select Settings.

  3. Select Restart console.

  4. Select Yes to confirm.

You can also restart your console by holding the power button for 10 seconds. After your console turns off, wait for a few seconds and press the power button again to turn it on. After your console restarts, the temporary files will be removed and the error should be resolved.

Solution 2 – Turn on Energy-saving mode

In case restarting your XBox One didn’t help to solve the issue please follow steps below:

  1. Press the Menu button on your controller and go to Settings.

  2. Select Power & startup.

  3. Go to Power Options section, select Power mode and press the A button on the controller.

  4. Select Energy-saving.

After enabling this option, turn off your Xbox off then restart it. The issue with HDCP should be resolved completely.

 After updating operating system to Windows 10 Spring update [1803] following error message shows at RECentral 4 start:

This error is resulted by the new 1803-update that controls the way of applications connecting your webcams and video capture devices.

Please refer to following steps to resolve the situation:

 

STEP 1:

In Windows Search type “Privacy Settings” then click “Enter”

 

STEP 2:

At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on

“Allow apps to access your camera”

With applying this setting you can get your AVerMedia capture card detected by RECentral 4.

Please confirm followings.

 

STEP 1

Connect GC551 Live Gamer Extreme 2 to your PC with the supplied USB 3.1 Type C cable.

*Plug it on recommended native Intel USB 3.1 or 3.0 host controller port.

(before installing the product we also recommend to run Windows update, install latest driver for USB host controllers and update other system drivers too).

 

STEP 2

Download and install AVerMedia RECentral 4 and GC551 driver package.

*You may use other 3rd party softwares too (for example OBS Studio, XSplit)

You may configure video/audio quality settings for recording/ live streaming.

For details please refer to

Live Gamer Extreme 2 Quick Guide

and

RECentral 4 User Manual

In order to confirm which USB host controller Live Gamer Extreme is connected to please follow steps below:

 

STEP 1

Open [Device Manager]

Under Sound, video and game controllers find “AVerMedia Live Gamer Extreme 2”

 

STEP 2

Click on View panel and select “Devices by connection”

This will let you see the detail you need: Live Gamer Extreme 2 is connected to Intel USB3.0/ 3.1 host controller.

We recommend to use GC551 Live Gamer Extreme 2 with native Intel USB 3.1 or 3.0 host controller.

Please make sure to download and install Live Gamer Extreme 2 driver, once you have completed driver installation you will be able to get HDMI video pass-thru.

Please note that AVerMedia Live Gamer Extreme 2 is a 4K pass-thru game capture card, to be able to select 4K resolution at your game console video output settings please make sure to connect 4K monitor/TV to Live Gamer Extreme 2 HDMI output port.

As Live Gamer Extreme 2 is a software compression capture box, it occupies higher CPU usage when recording HD videos. To ensure the recorded quality, make sure the CPU Usage does not go over 70% while recording the video. Try closing other programs to lower the CPU usage.

Usually this does not happen, we recommend you to close and reopen RECentral 4 and your screen should resume normal display. If you still see a black screen, the source signal may be protected by HDCP. LGX does not support the viewing/recording of HDCP protected signals.

The images may have been enlarged or shrunk by the printer. If you need to output the cover files and print them in a shop or on another computer, please check the printer’s settings, and make sure the files are printed without scaling.

Live Gamer Extreme 2 can receive and record video footage from following game consoles:

Microsoft XBox 360, XBox One, XBox One X

Sony PS4, PS4 PRO: Click here to see a tutorial for disabling HDCP on PS4.

Nintendo Switch, Nintendo Wii U

Yes, Live Gamer Extreme 2 can capture APPʼ’s video via HDMI from iOS Device.

※ “Apple Lightning Digital AV Adapter” is required.

Please make sure to enter RECentral 4 Settings and turn off HDCP handshake.

It’s possible that RECentral service couldn’t start or didn’t start properly or other conflicting applications are blocking RECentral 4 from running properly.

Please enter Windows Task Manager/ Services confirm whether RECentral service started up or simply try to restart it.

A:Either there is no audio output device installed on your PC (speaker or headphone), or they were not enabled in Volume Control Panel

→ Please confirm that your audio output devices functions properly (in Windows Volume Panel)

 

B: please make sure to quit Skype or Browser (Chrome, Internet Explorer, Firefox) or other 3rd party running applications (XSplit, OBS) before launching RECentral 4.

If the resolution of the connected game console or other video source is not set properly it’s possible that RECentral 4 won’t show the video and the video won’t be able to pass-thru to your TV either that you connect from LGX 2 HDMI out port.

Please confirm the supported resolution values and apply the setting accordingly. In case there is still “No signal” in software, on pass-thru please refer to following troubleshooting steps:

 

1. Replace your HDMI cable (make sure to use good quality cables)

2. Try to connect different capture source to confirm whether LGX 2 works fine

3. Unplug all cables and connect the devices again (source→ LGX 2 → TV/monitor)

4. Remove LGX 2 driver and software, reboot your PC and run clean installation again, make sure to apply latest update from official product page

5. Set the output resolution of the source device to 2160p/1080p or lower resolution (1080i/720p)

6. It’s possible that your monitor/TV doesn’t support 2160p/1080p, make sure to use 2160p/1080p display.

7. Close RECentral 4 then launch it again. You may shut down your computer and try a restart.

RECentral 4 fails to start and shows following error message on computer with Windows 10 Spring update [1803]

This error is resulted by the new Windows 1803-update that controls the way of applications connecting your webcams and video capture devices.

Please refer to following steps to resolve the situation:

 

STEP 1:

In Windows Search type “Privacy Settings” then click “Enter”

 

STEP 2:

At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on

“Allow apps to access your camera”

With this setting you can get your AVerMedia capture card detected by RECentral 4.

We want to help you find a solution! Contact us.



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