AverMedia has constantly updating the our product support online database.

In order to assist you to find a solution over our database, we recommend you to access our FAQ page first and to insert a keyword of your product/problem as an initial search.

If there are no solutions at your satisfactory from those results (FAQ Tips), you could write us by the technical support form which stated under the FAQ solution page.

As the news that released on the technical websites or magazines recently, you might have been aware of the CCD failure problem, which affecting lots of the imaging and capturing products, including AVerVision products. Please check the following link for more details and AVerMedia announcement if you're interested.

Please reference AVerVision CCD Failure Announcement